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Power Automate setup for Forms branching questions

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Posted on by Community Power Pla... Microsoft Employee

First let me say that I'm very new to Forms and Power Automate. I have a simple Form that I'm using to test how to get an auto email response when the Form is submitted. The test form asks for the person's name and their email address, then it just has one question in it "Do you like ice cream?" and has a Yes or No choice option.

If the user clicks Yes a branching question appears: "What's your favorite ice cream flavor?" and a text field where they can give an answer.

If the user clicks No there's a different branching question that appears: "You don't like ice cream, what's wrong with you?" also with a text field for giving an answer.

I managed to get the Form to function correctly without any issues. The problem I'm having is trying to set up a Power Automate flow that will send an email to myself (and/or others) with answers to the questions in the form. The email does get sent when the form is submitted but it shows both branching questions and the answer is shown next to the chosen branch, while the un-chosen branch question remains but the answer is blank. I would like to have the email display only the question and answer to the branch that is chosen by the user based on their Yes or No choice.

I know my flow isn't correct, but I'm not sure how to fix it. (See attached image of my Power Automate flow). Can anyone help me with setting this up correctly? Hopefully I was clear in my explanation of the issue.

Thanks in advance! 🙂

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v-xiaochen-msft Microsoft Employee on at

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Hi @Anonymous ,

If you want to send emails with different content depending on Forms branching questions, I suggest add a condition to your flow.

I made a sample for you:

Create the same question as your test form, here is the setup of the branch question.

Create a flow, and I will explain step by step.

Get new response details.

Add a condition, run different actions depending on the answer to the question.

If the answer is 'Yes', send the following email content.

If the answer is 'No', send the following email content.

Save and run the flow, the result is as follows.

Best Regards,

Wearsky

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Community Power Pla... Microsoft Employee on at

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Thanks Wearsky, the solution is so simple now looking back. It never occurred to me that I would need a different email for each outcome. I have it working now, thanks again. 😊

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bbdiddie 2 on at

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I have a form with multiple branches with 6 different email responses. My form asks what type of assistance the user needs. The first condition is the response that initial form entry. If that response equals a specific branch, then one message is sent to my Team. Then my "If No" condition is a new condition, again looking for a different response in the branch, again, if yes, send a specific message, if no, another condition, and so on and so forth until all branches are covered. The final no response is to send a message populated from the last branch. I receive a message when I complete the form, but the message is does not fit the conditional response. If I select the first branch, I get the 4th response, but it is blank. If I select the 3rd branch, I still get the blank 4th response. Is there a better option to receive a specific message based upon a specific branch answer?

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