Customized Canvas Code

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Posted on by Leeyong88

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Hi,

I have applied this set of code on this page to start conversation, it works well.

https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting

But fallback system doesn't turn out correctly with this set of code.

In my Demo Website, fallback topic apply correctly.

But in my customized code, copy from https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting , fallback topic has minor changes following.

Any idea to fix?

Regards,

Lee Yong

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Leeyong88 108 on at

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Also, I found the outcome from Demo Website and Customized Code become different.

From Demo Website:

From customized canvas code:

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CU22081450-0 Most Valuable Professional on at

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Hi @Leeyong88 ,

Regarding your System fallback issue, did you publish again your bot?

Did you wait for 30 minutes? Maybe you can get the last version with no System Fallback implemented.

Regarding the different messages, in the first message, the chatbot understands one of the words in the topics or you prepare the system fallback with this message.

And the second situation (custom canvas), the chatbot don't understand your word and it's not prepared to System Fallback.

I recommend you to use phrases and not WORD because all chatbots and AI bots are prepared to receive the phrase and recognize this to do a specific thing. Using PVA, the best practice is using phrases.

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Leeyong88 108 on at

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Hi @renatoromao , thanks for your fast response. I have published my latest BOT topics and wait more than 30 minutes. But the outcome still different as per my screen shoot.

For the different messages case, in my Demo BOT, it detect one trigger phrase and offers few topics. I use the same word in my custom canvas, it seems applied "unrecognized trigger phrase ", therefore it routes to System Fallback.

Is that possible the set of coding make same changes? I do not understanding coding so well, only modified those part that required necessary changes.

Thanks for advise.

Regards,
Lee Yong

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CU22081450-0 Most Valuable Professional on at

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Maybe your current scenario should be work normally, but it's not working in this case.

I will tag the Microsoft staffs and they can help you better.

@CleberM @Diganta @ggupta @mivakoc @MarKol

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4LB3r7 on at

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Hi @Leeyong88,

Could you please share the screenshot of your greeting topic? I guess there is question node in your greeting topic. In that case, the user is trying to say something in the middle of the conversation, which is not expected by the bot (the bot asks some question and wait the user to answer). The fallback topic only works when there is no active pending question.

Thanks

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Leeyong88 108 on at

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@4LB3r7, attach with the Greeting screenshot. Thanks for investigate and follow up on this. Appreciate it.

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