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Start and wait for an approval V2 not progressing

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Posted on by Community Power Pla...

I've got a workflow using the "Create and wait for an approval V2" action block, with an approval type of Custom Responses - Wait for one response (we are using a premium license). We have 2 approvers in this step, both of whom are receiving the approval email and are able to submit reponses, but the workflow is not progressing after one of the approvers responds. It simply sits in an "in progress" state and never completes until I cancel the workflow so it doesn't sit in "In Progress" until it times out after 30 days.

Since it is within a "For Each" block (to parse out approval emails), I can't dig into the workflow to see exactly what is going on with that step and failing.

Has anyone else seen this and have insight into why it's spinning at that step? Is it due to the fact that the *approvers* receiving the approval request only have L1 licenses?

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v-yamao-msft on at

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Hi @Anonymous ,

Could you share a screenshot on your flow?

According to your description, I have set up a flow with approval action Start and wait for an approval (V2), with approval type of Custom Responses- Wait for one response.

One of the approvers has Flow Free license. When the approver submits a response, flow succeeded.

Could you create a simple flow to see if the issue still happens?

Best regards,

Mabel

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Community Power Pla... on at

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I have the approval block working in several other flows, which is why I'm thinking it's related to the For Each block, not the approval block itself. For this issue, there's 2 different variations that are both having the same trouble.

In the first scenario, I'm reading the members of an O365 group appending the emails to a string field to build the "assigned to" block of the approval:
As I mentioned, the approval is sent to all of the group members properly, but it isn't registering as a response being submitted.
~~~~~
In the 2nd scenario, I'm setting a multi-person "assigned to claims" field (3 users - see below) on the SharePoint record, then referencing that field on the "Assigned to" field in the approval block.

Again, all 3 "assigned to" users are receiving the approval and are able to respond, but the flow is not continuing after the first user replies.

The flow is too long to provide a screenshot of the whole thing, so let me know if there are other specific pieces that you'd like to see.

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v-yamao-msft on at

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Hi @Anonymous ,

I have made more tests on my side. However, the issue still cannot be reproduced.

Once the approvers submit a response, the process finished.

Is it possible for you to recreate the flow to see if the issue still exists?

Best regards,

Mabel

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Community Power Pla... on at

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Hi @v-yamao-msft,
Yes, the issue is still occurring. I think what might be a key difference between your flow and mine is that I'm using static email addresses in the "Assigned To" field (first.last@domain.com), not resolved user claims:
**VERSUS**

I will try updating to the resolved names in the "Assigned To" field and see if that fixes the issue and will post back.

Gabe

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Community Power Pla... on at

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At long last, I figured out what is going on with my flow.

In short, you cannot have an "Approval" block within an "For Each" block.

For whatever reason, it appears to *Sometimes* send approvals, and other times completely skip the approval block altogether. In this case, it was simply spinning ad infinum.

Hope this helps someone else as well.

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