Approval shows in Approvals app in Teams but not sent in email

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Posted on 3 Feb 2021 01:42:18 by newgirlflow

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Hi, guys!

I've been testing an approval flow for a month now using my own emails. Before today, I receive the approval request (from the flow) both in my email and in the Approvals app in Teams. However, after running the flow today, I'm only receiving the approval request in the Approvals app in Teams and I don't receive it anymore via Outlook! I didn't change anything in the flow as well that lets me send it to 'Approvals' app instead of Outlook (I wouldn't even know how to do that).

Was there an update or something? Can somebody help me how to get it to show in my Outlook? I'm a 365 user.

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Nikhil Kumar Sampath 5 on 18 Aug 2025 at 15:02:24

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Approval shows in Approvals app in Teams but not sent in email

The standard approvals apparently have a lot of fluctuations; I have been using this connector for nearly 3 years now. Although the standard approval connector should be sending approvals to both Email and Teams at the same time. Sometimes, teams throw up a session invalid error and sometimes it doesn't even bring up the notification on teams. At this point I have no further luck in finding out what the potential reason can be for this inconsistency.

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Griatsala 15 on 09 Nov 2022 at 08:30:01

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Re: Approval shows in Approvals app in Teams but not sent in email

Hello, we're seeing this issue now. Can someone at Microsoft investigate please?

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Community Power Pla... on 23 Feb 2021 at 19:28:39

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Re: Approval shows in Approvals app in Teams but not sent in email

FYI... Approvals working for me automatically at 1:25PM (2/23/21).

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Lisa_T on 23 Feb 2021 at 18:58:54

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Re: Approval shows in Approvals app in Teams but not sent in email

Also, to add to this, I am only receiving it on my phone Teams App and not on my desktop Teams App and not in Email either. I didn't have an issue 3 weeks ago when others were having this issue.

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Community Power Pla... on 23 Feb 2021 at 18:43:19

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Re: Approval shows in Approvals app in Teams but not sent in email

I was able to receive approval email from Flow until today at 10:11AM (2/23/21). Anyone else is still having this problem?

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Newbie_16 45 on 03 Feb 2021 at 22:04:16

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Re: Approval shows in Approvals app in Teams but not sent in email

Hi,
Service restored There was a configuration error in one of their changes. I also received some of the approval request last night. Though when I try to test my existing flows, they are still not sending out emails. I think this only works with newly created flows.

Here's the info from Microsoft Message Center.
Title: Flows not sending emails User Impact: Users may experience failures when a flow is supposed to send an email. Final Status: The configuration changes have completed, and we have verified via telemetry that functionality for flows that send emails have been restored. Incident Start Time: Tuesday, February 2, 2021 at 11:16 PM UTC Incident End Time: Wednesday, February 3, 2021 at 7:03 AM UTC Preliminary Root Cause: A recent configuration change to a certificate within a portion of the infrastructure responsible for flows that send emails. Next Steps: We're reviewing our configuration procedures to find ways to prevent this problem from happening again. This is the final update on the incident.

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HaydenSinclair 99 on 03 Feb 2021 at 20:18:40

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Re: Approval shows in Approvals app in Teams but not sent in email

FYI: The emails have started again in my environment.

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Newbie_16 45 on 03 Feb 2021 at 05:39:08

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Re: Approval shows in Approvals app in Teams but not sent in email

I am also experiencing the same issue. I think this is a global change by Microsoft but really need to have the approval request sent through email.

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Jevon 60 on 03 Feb 2021 at 03:47:08

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Re: Approval shows in Approvals app in Teams but not sent in email

Ditto. I spent most of my time configuring the approval body (with tables) last weekend and then the approvals in teams doesn't allow markdowns. 😞

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thuynh 4 on 03 Feb 2021 at 02:01:20

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Re: Approval shows in Approvals app in Teams but not sent in email

I am also having this issue with my flows. Multiple flows are not triggering the email, but the approval step works fine and I get it on the Automate mobile app.

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