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Power Platform Community / Forums / Power Automate / record form responses ...
Power Automate
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record form responses external email

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Posted on by 143

hello everyone,

 

we are currently sending a form to external emails ( outlook.com , gmail.com , customdomain.com etc... ) , i am using the record forms responses to sharepoint and it usually works perfectly fine when sending the form to internal emails , 

how can i record responses for external emails ?

 

thank you

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  • trice602 Profile Picture
    15,927 Super User 2026 Season 1 on at

    Hi @robrobrob ,

     

    Make sure you have the allow anyone to response selected in your settings, this will allow external email address recipients to participate.  

     

    trice602_0-1692196771865.png

     

    Please mark as a solution and/or give me a thumbs up 👍🏽 for replying and volunteering my time! 🎗️  Always glad to help! Tom

  • barbarbar Profile Picture
    143 on at

    @trice602 hello, i did allow this . but how can i record their external email in sharepoint ? is that even possible ?

  • Verified answer
    trice602 Profile Picture
    15,927 Super User 2026 Season 1 on at

    Hi @robrobrob ,

     

    Yes, you can collect their email addresses.  The key here is, since this is considered anonymous, you have to ask the questions in the beginning section - I will typically ask for first, last, and email as a default. Another option to consider is if the external recipients have a unique ID inside the organization, such as an account no or some type of ID, you can ask for that in your form and then map the response back to the recipient.

     

    Long story short, you have to ask for some identifying information because your form is anonymous.

     

    Now, here's a workaround!  You could have an a "starter form" that is independent of this form that asks the recipient for their email address.  The response get posts to your SharePoint list and you issue a unique "response ID" with the link to your original form; could be any unique, random value.  When the responder completes the original form, they provide the code provided and instead of "creating an item" when a response is submitted, you are "updating an item" since you already know who the responder is based on the unique ID they entered in the form.  

     

    Works like a charm! 

     

    To summarize:

     

    * Form 1 - just asks for their email and any other "who you are details".  The response email to this provides the unique code and the link to the original form.

     

    * Form 2 - is your current form.  Again, instead of creating an item, you will be updating an item.

     

    Please mark as a solution and/or give me a thumbs up 👍🏽 for replying and volunteering my time! 🎗️  Always glad to help! Tom

  • barbarbar Profile Picture
    143 on at

    i will try your suggestions and let you know 

  • trice602 Profile Picture
    15,927 Super User 2026 Season 1 on at

    Nice!  If this works, please mark as a solution to help others find the solution too!  This is a common question and I know the solution I recommended has been adopted by many others.  Always glad to help! Tom

  • barbarbar Profile Picture
    143 on at

    thank you so much for your help. It worked. i added a field in my form to get the external email address then i compared it with the one i have in my database and it worked.

    i have another question though i will create another thread for it. 

    as some of the records i got , have multiple entries and power automate is recording same answer for all entries 

  • NChemmah1 Profile Picture
    7 on at

    Hi Tom,

     

    Will I be able to use the list created to send my recurring forms? Supposed, I have to know who has read and understood a new company policy, will I get the user details, based on unique ID?

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