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Power Platform Community / Forums / Power Apps / PowerApps & Sharepoint...
Power Apps
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PowerApps & Sharepoint Online end-user connection broken

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Posted on by 51

Greetings,

 

this morning one of the users in my domain started having a problem authenticating into a PowerApp I created for internal budget tracking. The app uses two SharePoint (Online version, nothing is on-premises) tables to store the relevant data and a Flow for triggering and doing the necessary Patch table functions.

 

I just launched the app, a few other users already successfully used the app and everything that goes with it. Only one has an issue which looks like the below picture:

NSimpraga_0-1623067329557.png

 

After clicking on 'Fix connection', a little loading bar appears for a few seconds, then disappears and we're back to the same message as above. 

What we've tried:

  1. Clearing cache & cookies
  2. Incognito window
  3. Different browsers (Edge, Firefox, Chrome)
  4. Completely different device
  5. Changing user permissions to 'Edit' on the SP Page (other users can't access the SP site itself at all, only the table within)

Nothing seems to work, the user is always stuck on the same error. The user is in the proper Security Group which has access to the table (not that it matters, since I've tried solution #4).

I've checked his sign-in logs and they show an "PowerApps - apps.powerapps.com" successful sign in, but the user still can't enter the app itself.

 

Seems to me like an authentication issue, or maybe more specifically an issue with forwarding the successful auth to the proper PowerApps server, since the auth attempt itself is successful. Only problem is the user is still not let into the PowerApp itself.

 

Anyone has any ideas or has been having similar issues? Thanks.

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  • Verified answer
    RosalindK Profile Picture
    26 on at

    We're having the exact same problem.  The only way I've been able to "solve" it is by getting the user to go into Power Automate and remove their connections.  They would then re-connect to the connectors they had previously deleted.  That was one option.  Another option was to export and import the affected Power App.  Neither solution is very desirable when dealing with larger volumes of both apps and users.  If anyone else has a suggestion, it would be much appreciated!

  • NSimpraga Profile Picture
    51 on at

    Thanks a bunch, this worked like a charm! For now it was only one user so it's not that hard to follow the procedure.

    At least I have solution, definitely better than nothing.

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