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Hello,
I created my first bot to get info about customers cases and it works correctly with the trigger "case" and then I give the case number.
My question is : is it possible to trigger with "case 12345" and detect the topic "case" then extract 12345 from the trigger phrase and reply with the info about this case ? This would merge 2 messages into 1.
I hope my goal is clear, thank you for any help,
Best regards,
Charles-Antoine
You could use Regular Expression entities: Regex (regular expression) entity support in Power Virtual Agents | Microsoft Power Virtual Agents
The idea would be to create an entity (Case ID) based on a regular expression: Create and use entities - Power Virtual Agents | Microsoft Docs so PVA can detect it.
Hope it helps!
Ferran
@Charles_Antoine
I'm Sorry, follows the example:
System sends the text:
Incident INC123456 was opened
VarString = System text
Compose= substring(variables('VarString'),12,9)
Output Compose: INC123456
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Hi @Charles_Antoine;
I use Power Automate to do this, example:
I have a trigger that servicenow sends me the incident number in a string " INCXXXXXXXXX incident was created",
with that I compose a Json, where I use a substring to get only the "INCXXXXXXXX" because that is what I do the incident validations with.
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