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Move Email V2 moves the email but throws a failure

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Posted on by swarrenjr

I have a flow that I included a Move Email step. The flow triggers on a new email. It copies the attachment to a SharePoint folder. Then it moves the e-mail to a different folder. I have been getting failure notices saying that the Move failed. However, when I go to check my email inbox, the message has been moved. So, the Move email step actually does work but it throws a failure. Any ideas on why this is? I added a Delay (5sec) before this step to try to get past it, but that didn't work either. It doesn't fail every time either. It is hit and miss. A real pain when this flow is running 100+ times a day.

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VictorIvanidze 13,073 on at

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Hello @swarrenjr,

set "run after" to ignore this error.

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swarrenjr 18 on at

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Not really a solution I can use. If I ignore a failure, how would I know if it actually did fail? I can't give up notifications on failures.

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VictorIvanidze 13,073 on at

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Well, if you know that's a false error you can ignore it, right?
And to know if it actually did fail, check the absence/presence of the moved email after moving.

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swarrenjr 18 on at

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You seem to be missing the point. It is possible that it would fail with a real issue at some point in the future, correct? So, if I am ignoring errors, then I will miss a real error as well as the false errors. Again, ignoring the failure is not fixing the issue. Not a solution.

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VictorIvanidze 13,073 on at

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Sorry, I think you have missed the point.
There is a bug in Power Automate - the action "move" moves an email but shows a false error.
You ignore any errors but after moving you check if an email is really moved.
If it's not moved you generate the error yourself.
If it's moved, all is fine and you do nothing.

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swarrenjr 18 on at

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Wow. That answer is a lot different than the first one. This one actually makes sense.
Adding extra checking in the process will be painful but I could test it out and see if that works.
Hopefully Microsoft will resolve the Bug they have then in the move.

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VictorIvanidze 13,073 on at

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Yes, my bad - my first answer was too short. Shame on me!

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swarrenjr 18 on at

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OK, I think I have found a change that eliminates the false errors.
Email comes into an account from multiple sites. I have a switch in the flow that determines which folder to save the attachment to based on which site it originated from. Inside the switch, I save the attachment off and move the e-mail. I eliminated the "Move Email" from inside each branch of the switch so I only have one "Move Email" after the switch. Since doing that, I have not had it throw any more false errors. Don't know why it would make a difference.

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