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Power Platform Community / Forums / Power Automate / Basic Workflow Struggle
Power Automate
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Basic Workflow Struggle

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Posted on by 12

I'm tearing my hair out!

 

I'm working on a simple employee recognition system.

 

Description - Employee creates a new item in a SharePoint list called "Applause."

 

Data Entry:

To - Person field

Title - single line of text

Description - single line of text

 

To be filled by the workflow:

Recipient Department - pulled from User Profile of the name in the "To" field

From = Created by

 

I've nearly had this working at least ten times, but I can't seem to put it all together.

 

Flow is triggered by "When a New Item is added to SharePoint"

I get the Recipient User Profile based on the dynamic content "To Claims"

I then want to update the item fields:

From = Created by

Recipient Department = Department drawn from Recipient User Profile.

Then send an email to the Recipient and the Recipient's manager include the link to the form.

 

I got everything working, and then was requested to change the behavior so that the 

Person field "From" is pulled from the "Created By" field.

 

Currently it's failing at the Get User Profile step for the Recipient (To Claims) just running until it times out.

 

rpawliko_0-1713551095856.png

 

This is what the Get User profile looks like

rpawliko_1-1713551513377.png

This is the update (it never gets here)

rpawliko_2-1713551608947.png

 

What am I doing wrong?

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I have the same question (0)
  • Verified answer
    David_MA Profile Picture
    13,491 Super User 2026 Season 1 on at

    Update the Get user profile Recipient action to use the e-mail address of the person rather than the claims. That should work.

  • rpawliko Profile Picture
    12 on at

    Thanks - I accidently discovered it and it now works!

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