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Approval flow status of succeeded but no emails or teams messages going out for the manager?

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Posted on by RUSLO

I have a an approval flow that use to work beautifully that is no longer sending emails out. When I do a test, the flow runs and the status is 'Succeeded' but no emails go out?? I had an issue with my list a while ago and I had rebuilt it. I was trying to connect the rules to the new list etc... After the issue was resolved and I was able to use my original list again, I tried reentering everything in the Manager approval flow but it still won't send the emails out. I rebuilt it all from scratch and it's still doing the same thing. There are no errors and the status says 'Succeeded' but the emails are not going out. Is it a setting or s

If anyone could help me figure out why this is happening it would be greatly appreciated!

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Ed Gonzales 4,531 Most Valuable Professional on at

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@RUSLO
Hi there. Any chance you could post a screenshot of what you have so far? Seeing how you've set up the steps would be helpful.

Thanks!
-Ed

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RUSLO 25 on at

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Yes for sure!

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RUSLO 25 on at

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I would like to add that this rule was working beautifully before.

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Ed Gonzales 4,531 Most Valuable Professional on at

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@RUSLO
Hi there - So, when you look at the past runs that have succeeded, check the approval steps and see what is in the Approver field. The way you're capturing it in a variable makes me wonder what that data actually looks like, especially if there's a chance for more than one person to show up there.

Keep us posted.
-Ed

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RUSLO 25 on at

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I have another list created called 'Department Managers' that has 2 columns. Department and Department Managers and the get items action references that list to see what Manager goes with which deparment.

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RUSLO 25 on at

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When I test the flow it appears to go through all of the steps and gives a 'succeeded' status but the email is not sent.
Louise

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RUSLO 25 on at

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When I open a previous successful run, I can't see see what was sent in the message. It's greyed out. How do I see this information?

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