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Traditional DTMF enabled voice application

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Posted on by Community Power Pla... Microsoft Employee

Hi Team,

 

I am looking for an option to built a sample IVR with Press1 for Sales and press 2 for Tech support, how would i achieve that?

 

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  • Jameslew_MSFT Profile Picture
    Jameslew_MSFT Microsoft Employee on at

    If you're already using PVA within the context of Dynamics 365 Customer Service, then there are patterns you can use in PVA to implement DTMF using Bot Framework Skills.  There are complexities there that you may run into as it's not natively supported and you may run into other issues with noise.  

    The basic pattern is documented here: https://github.com/microsoft/botframework-components/blob/main/packages/Telephony/UsingComposerToBuildPVAVoiceSkills.md 

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