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MS Approval flow goes in infinite waiting state.

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Posted on by SudhirSingare

We have Power-app connected MS flow for multiple level approval process,

Flow URL: https://us.flow.microsoft.com/manage/environments/Default-bcdadde4-9fc2-4200-9d1d-c1efe1c77b43/flows/shared/591d5914-5eab-4538-83a3-1a8d395d426d/details

Approval process was working fine until we attached PDF to Approval email.

We are using "Convert HTML file to PDF connector" for attachment of file to email as explained by Shane Young in his video
https://www.youtube.com/watch?v=2rfAQe1kK8M

But after this "Start and Wait for Approval" goes in infinite waiting state.

It would be great if PowerApps team look into this and let us know whats the issue. flow error 2.png

Thanks in Advance.

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Tom_Slosse 1,430 on at

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Hey @SudhirSingare

Has the approval being approved at this time?

Because the action Wait for approval waits until it got a response from the approver.

Can you show us a screenshot of how you set up your Create an approval step?

Kind regards

Tom

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Pstork1 69,270 Most Valuable Professional on at

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How many approvers does the approval go to? And are you saying that when all the approvers have responded to their email that the flow never progresses? Otherwise its normal for the flow to pause at this point until all approvers have clicked either the approve or reject button in the approval email.

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SudhirSingare 73 on at

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It suppose to go to 5 levels one after another. But it stucks in First step as After first Approver Approves req from Email it's in continuous wating state.

Very strange: no errors or details available.

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Pstork1 69,270 Most Valuable Professional on at

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In your Create Approval step are you using the first one to approve Approval Type? Also, how many approver emails are you adding to the Create Approval step? If you want 5 separate approvals then you need 5 separate actions. Otherwise it will wait until all 5 have approved before it moves on.

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Tom_Slosse 1,430 on at

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Hey @SudhirSingare

Is your Approval set up for everyone needs to approve or only the first responder?

Because if you choose the first option you will have to wait until everyone has approved the request to go to the next step.

Kind regards

Tom

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Tom_Slosse 1,430 on at

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Hey

Did my post just disappear?

Kind regards

Tom

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Tom_Slosse 1,430 on at

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Hey @SudhirSingare

Could you share a screenshot of your Create an approval step?

Kind regards

Tom

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SudhirSingare 73 on at

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Yes. I have 5 different Approval Actions. These actions are conditional. Means flow is configured in such way that only Sequential approval will happen example: If Local FM approves then only it goes to regional manager.

Here you see in image is condition for Local FM only.

Also this was working fine until I added of form - > html - > PDF as attachment, But all PDF related action are green (see attachmentattachment

This sounds weird but Approver gets pdf in email, he checks pdf and happily Approves Req, but nothings happening after that.

🙂

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Pstork1 69,270 Most Valuable Professional on at

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No image attached.

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SudhirSingare 73 on at

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In the main post.

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