Skip to main content

Notifications

Power Automate - General Discussion
Answered

MS Approval flow goes in infinite waiting state.

(0) ShareShare
ReportReport
Posted on by 73

We have Power-app connected MS flow for multiple level approval process,

Flow URL: https://us.flow.microsoft.com/manage/environments/Default-bcdadde4-9fc2-4200-9d1d-c1efe1c77b43/flows/shared/591d5914-5eab-4538-83a3-1a8d395d426d/details

Approval process was working fine until we attached PDF to Approval email.

We are using "Convert HTML file to PDF connector" for attachment of file to email as explained by Shane Young in his video
https://www.youtube.com/watch?v=2rfAQe1kK8M

But after this "Start and Wait for Approval" goes in infinite waiting state.

It would be great if PowerApps team look into this and let us know whats the issue.flow error 2.png

 

Thanks in Advance.

  • SudhirSingare Profile Picture
    SudhirSingare 73 on at
    Re: MS Approval flow goes in infinite waiting state.

    Yes. It works fine now.

    Thank you. 🙂

    I think we can close this thread.

  • Verified answer
    v-bacao-msft Profile Picture
    v-bacao-msft on at
    Re: MS Approval flow goes in infinite waiting state.

     

    Hi @SudhirSingare ,

     

    I did a test on my side and found that the problem has been solved, please take a try again.

     

    Best Regards,

  • Verified answer
    v-bacao-msft Profile Picture
    v-bacao-msft on at
    Re: MS Approval flow goes in infinite waiting state.

     

    Hi @SudhirSingare ,

     

    This problem has been transferred to a dedicated team to solve, if there are any updates, I will promptly feedback.

     

    Best Regards,

  • SudhirSingare Profile Picture
    SudhirSingare 73 on at
    Re: MS Approval flow goes in infinite waiting state.

    @v-bacao-msft  Exactly! Same thing happening. 

    Because there is nothing no errors.

    Thank you for response, can i see any link where issue is reported?
    Or how can know if its resolved ?

  • v-bacao-msft Profile Picture
    v-bacao-msft on at
    Re: MS Approval flow goes in infinite waiting state.

     

    Hi @SudhirSingare ,

     

    Do you mean that after adding attachments in the approval action, even if approver has completed the approval, the flow is always running?

    If so, we have confirmed that this is a known issue and we have reported it.

    Please check this similar thread:

    https://powerusers.microsoft.com/t5/Using-Flows/Approval-given-by-approver-but-sits-in-pending-upto-3-hours/td-p/414780

     

    Best Regards,

  • SudhirSingare Profile Picture
    SudhirSingare 73 on at
    Re: MS Approval flow goes in infinite waiting state.
    Sir, After 6-7 hours after Approving its approving them now in flow

    Now I don't know how to figure out what caused this, can u suggest some steps.
  • SudhirSingare Profile Picture
    SudhirSingare 73 on at
    Re: MS Approval flow goes in infinite waiting state.
    In the main post.
  • Pstork1 Profile Picture
    Pstork1 64,822 on at
    Re: MS Approval flow goes in infinite waiting state.

    No image attached.

  • SudhirSingare Profile Picture
    SudhirSingare 73 on at
    Re: MS Approval flow goes in infinite waiting state.
    Yes. I have 5 different Approval Actions. These actions are conditional. Means flow is configured in such way that only Sequential approval will happen example: If Local FM approves then only it goes to regional manager.

    Here you see in image is condition for Local FM only.

    Also this was working fine until I added of form - > html - > PDF as attachment, But all PDF related action are green (see attachmentattachment

    This sounds weird but Approver gets pdf in email, he checks pdf and happily Approves Req, but nothings happening after that.

    🙂
  • Tom_Slosse Profile Picture
    Tom_Slosse 1,430 on at
    Re: MS Approval flow goes in infinite waiting state.

    Hey @SudhirSingare 

     

     

     

    Could you share a screenshot of your Create an approval step?

     

    Kind regards

     

    Tom

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,495

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,822

Leaderboard