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Pen input bug on Android Power Apps Player

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Posted on by PaulD1

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I'm getting reports from our users that the pen input control is not working correctly - instead of a smooth signature being recorded the users are getting disconnected angular lines instead.

The users are all on Android Power Apps Player. Not all users appear to be affected and sometimes restarting Power Apps appears to clear the issue. I'm checking to see if the affected users can run the App in the web browser to compare behaviour.

Anyone else seeing this? Just checking if this is widespread before registering a ticket with MS.

The release documentation has still not been updated since March (https://docs.microsoft.com/en-us/power-platform/released-versions/powerapps) so I'm not sure if a new version of the Android Mobile player has dropped (re?)introducing this error (believe we have seen this before and it was related to a player release).

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Building Power Apps

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AN-04021424-0 39 on at

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I am having the same issue android device, pen input works fine on desktop but i have the exact same result as above in the app on the mobile device... Samsung G8+ all other features of the app seem fine with no issues... this is the first time I have used a pen input control in an app...

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PaulD1 2,914 on at

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@AaronnelsonCPFD

For us the issue seemed to go away for a while (new version of the Power Apps player?) and then started coming back again.

Strangely does not seem to be affecting all users (at least not all the time) even though they are all on the same hardware.

Really annoying and undermining confidence in the App. Also looks bad to end-customers as they are the ones adding their signature.

I'm a stuck record on this, but there really needs to be more quality control in Power Apps. There are just too many areas when things can be broken between versions of the varying 'components' (versions of Studio, versions of the Players, versions of the 'backend') which makes trouble-shooting difficult and tedious.

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AN-04021424-0 39 on at

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Yes it is on and off for sure... I am just glad i am not crazy!!! Funny enough it seems to be working now and I have changed nothing... It is like you said a confidence killer... I don't like to tell users Hey just FYI... this may not work all the time... so when it breaks either wait a day or two or un-install the app and re-install, either one might work... Other than that I love power apps... although they really need to make adding and working with image controls easier if this is supposed to be citizen user developed, quick and easy..

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PaulD1 2,914 on at

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This issue is back yet again. I'd say it is affecting about one in ten signatures our users are submitting, but the prevalence may be higher as users may not be saving the 'broken' signatures. Oddly I have not yet been able to reproduce the error myself yet on the device I have for testing (same device as our users).

This is happening across multiple devices, users and locations.

I've asked MS Support to reopen our previous ticket for this behaviour. A few examples below just from this morning.

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