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Importing SharePoint users to SharePoint helpdesk

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Posted on by Community Power Pla... Microsoft Employee

Hi,

We have created a flow which pulls in sharepoint users and then imports them into Plumsail Helpdesk's Contacts list so that we can assign tickts to the corret contact when it is raised. For the life of meI cant work out what is wrong with it, I am new to using flows so who knows, it may be completely wrong!

I have the flow working like this:

Recurrence every 12 hours

Get Items > Site address, domain.sharepoint.com/ithelpdesk > List Name, Contacts > Filter Query, Role eq 'Agent' or Role eq 'Member' or Role eq 'End-User'

Apply to each > SharePoint Value > Condition, @not(equals(items('Apply_to_each')?['SPUser']?['Email'], null))

If Yes > Get user profile (v2) > SharePoint user email

Update Item > Site address, domain.sharepoint.com/ithelpdesk > List Name, Contacts > ID, SharePoint ID > Email, Mail > Role Value, End-User

Regards,

Craig

Categories:

Building flows

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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous,

According to the configuration of Flow you describe, it should meet your expectations and be able to achieve your needs.

Have you tested it?

Are there other problems, or the features are not as good as you expected?

If you need additional assistance, please feel free let me know.

Best Regards,

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Community Power Pla... Microsoft Employee on at

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Hi,
We ran a test and it fails at the apply to each stage:

I did also raise a case with Microsoft online, but no response from them since raising the case: 119012519592246

Regards

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