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Create a ticket system (I'm 90% there)

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Posted on by darknight123

Hello Power Automate Users,

When a file is dropped into a folder F, a ticket is created. The problem is it creates a ticket for everything that was in the file that was dropped into the folder. A folder named Julia contains a word document, when it is dropped into folder F a ticket gets created for folder Julia and the word document, is there any way so only the main folder Julia gets a ticket and not what it contains?

Specific: [ When a file is created](Something dropped into folder F) - [Create Item] (Ticket)|

I also created the ticket to automate unassigned, assigned, and completed but that part of the automation is fine. I am just wanting the create item to only create a ticket for the folder and not what it contains.

Powerautomate help (3).png

Thank you Everyone!

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hemrhk 361 on at

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@darknight123
You need to make use of the "IsFolder" value from sharepoint. Follow the below post to solve this issue.
https://365stack.in/index.php/2022/01/06/trigger-flow-when-a-folder-is-created-in-the-sharepoint-library/

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darknight123 34 on at

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This is exactly what I needed! @hemrhk is goated. Thanks again!

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darknight123 34 on at

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How long is our LibraryNameFromURL? I see the "Shared%20Documents" part in mine as well but how much farther do we copy?

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hemrhk 361 on at

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@darknight123
You need to copy only the library name from the URL. In this case the library name is Shared Documents, so in the URL it is like Shared%20Documents

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darknight123 34 on at

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Hi,
I am having trouble with the second trigger condition. Would having multiple libraries/folders be the problem? When I go to sharepoint I click [Documents] > [Cars],[Boats],[Planes] > Can we do the parent function for a New Parent folder dropped into [Boats] or into a separate folder ( [Cars],[Planes] ). The short explanation: I want the parent function/link to item to be when a New Parent Folder is dropped into an existing library/folder. The first trigger condition is golden! Thank you in advance! (sorry if this is a little long/congested)

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