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Power Automate
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Power Automate shows "Unknown User" for Microsoft Teams user

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Posted on by nicole44 2

Currently I have a flow that emails a list of messages from a Microsoft Teams channel. Currently the email displays messages like this:

 

[User's Display name]

[User's message]

 

However, for one particular user, his display name has started showing up as "Unknown user" in the emails, despite him being an active user. In Teams his name shows up normally, so I don't understand why it's showing up as "Unknown user" when the flow runs.  I'm at a loss for how to fix this, so any help would be greatly appreciated!

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I have the same question (0)
  • VictorIvanidze Profile Picture
    VictorIvanidze 13,073 on at

    Show your flow.

  • nicole44 Profile Picture
    nicole44 2 on at

    nicole44_0-1659967013936.png

    nicole44_1-1659967095348.png

    In Filter array above, the text is: @And(greater(ticks(item()?['CreatedDateTime']), ticks(addDays(utcNow(), -1))),not(equals(item()?['from']?['user']?['displayName'], 'Name1')),not(equals(item()?['from']?['user']?['displayName'], 'Name2')))

    I've censored the actual names of the users, but Name2 is the one that shows up as "Unknown User" in the email.

    nicole44_2-1659967274552.png

    The Filter array 2 contains: @And(greater(ticks(item()?['CreatedDateTime']), ticks(addDays(utcNow(), -1))),or(equals(item()?['from']?['user']?['displayName'], 'Name1'),equals(item()?['from']?['user']?['displayName'], 'Name2')))

    Again Name2 is having the "Unknown User" issue.

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