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Html to plain text flow Issue

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Posted on by Community Power Pla... Microsoft Employee

Hi Team,

I'm trying to configure the email arrive in shared mailboxes convert into plain text update into case description field.getting below error. Kindly help me for this issue.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>Bad Request</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Bad Request - Invalid URL</h2>
<hr><p>HTTP Error 400. The request URL is invalid.</p>
</BODY></HTML>

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Using flows

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yashag2255 24,769 Super User 2024 Season 1 on at

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Hi @Anonymous

Can you share a screenshot of the flow you have created so far? can you check if the appropriate attribute is being passed in the flow action?

Hope this Helps!

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Community Power Pla... Microsoft Employee on at

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Please find below screenshots for the issue.
Community Power Pla... Microsoft Employee on at

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Please find below pictures
v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

It seems that Body you filled in the Record identifier filed in not the expected value. You need to fill the correct record id in this field to update the specified record. You should find the record you want to update first and get the record identifier of this record.

Best Regards,
Community Power Pla... Microsoft Employee on at

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Hi

What is the correct record identifier in Update record in case entity?

I have tired Email body, html into plain text. But its not working

Thank you
vetrivel G
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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

You could type id in the search box and get the unique identifier of the record. Like:

Best Regards,