Hello everyone!
I've been having issues with the DocuSign connector returning the values of the radio button group for the past week now and I was wondering if anyone can help me out. I'll try my best to be as specific as I can.
So basically, I'm trying to use the "tabs" dynamic content from the DocuSign connector to retrieve custom field data (non-envelope) from a signed contract and I noticed that everything else was being returned in the JSON string with the exception of the values from the Radio Buttons that the user selects when completing the document.
In my case, there is a couple of fill-in bubbles within the contract to indicate if the recipient of the contract is a returning client or a new client. I created a radio group in DocuSign for them and I saved it as a custom field.
This is how I setup the radio buttons on DocuSign:
Radio Button Config
With my sample setup, I tested the flow by completing a DocuSign envelope and I emailed myself the JSON string that comes back. When the details came back, everything else but the values of the radio buttons were returned.
This is the sample filled-in contract:
This is what the JSON looks like in email:
I've been trying everything from remaking the radio group and even making a new form. But it didn't seem to work. If anyone has experience this issue before, I would love to know how you resolved it.
Thank you
