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Getting error while fetching the on call "You do not have permission to view this directory or page"

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Hello,

I have developed a flow that retrieves the names of the current on-call engineers and saves them in an excel file. It was working fine until yesterday, but this morning I got the following error message.

"You do not have permission to view this directory or page"

 

mayurbamb_0-1709965904155.png

 

  • bblake8480 Profile Picture
    bblake8480 642 on at
    Re: Getting error while fetching the on call "You do not have permission to view this directory or page"

    Love when that happens. But it's also frustrating not knowing why transient issues like that occur.

  • Verified answer
    mayurbamb Profile Picture
    mayurbamb on at
    Re: Getting error while fetching the on call "You do not have permission to view this directory or page"
    I appreciate your reply, Barret. The problem seems to have fixed itself, as the flow worked fine when I ran it today. I used the ICM connector to get the on call details.
  • bblake8480 Profile Picture
    bblake8480 642 on at
    Re: Getting error while fetching the on call "You do not have permission to view this directory or page"

    There are a couple of possibilities I can see. First, I would check your connector that is calling to get the on-call list and make sure the credentials haven't expired. Issues like this can often be resolved by updating or refreshing a connector's login credentials. You might also try re-creating the connection to the on-call list. If that doesn't address it, a possibility is that the user you are using no longer has rights to whatever the source of your on-call list is. 

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