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Connecting to OmniChannel

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Posted on by Monkeyman

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Hi,

I have the Dynamics 365 extension installed:

But when I try and connect PVA to Omnichannel, I constantly get this message:

Does anyone have any ideas on why this happens ?

Thanks.

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Expiscornovus 31,726 Most Valuable Professional on at

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Re: Connecting to OmniChannel

Hi @Monkeyman,

Just to double check. Have you registered an application in Azure AD to which the omnichannel can be connected to? It is one of the prerequisites for hand-off configuration:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#prerequisites

If you have that application id you should be able to connect via the steps below:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#connect-omnichannel-to-your-power-virtual-agents-bot

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