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Power Platform Community / Forums / Copilot Studio / Connecting to OmniChannel
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Connecting to OmniChannel

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Posted on by Monkeyman 325

Hi,

 

I have the Dynamics 365 extension installed:

 

Monkeyman_0-1639208081891.png

But when I try and connect PVA to Omnichannel, I constantly get this message:

 

Monkeyman_1-1639208123030.png

 

Does anyone have any ideas on why this happens ?

 

Thanks.

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  • Expiscornovus Profile Picture
    Expiscornovus 33,970 Most Valuable Professional on at

    Hi @Monkeyman,

     

    Just to double check. Have you registered an application in Azure AD to which the omnichannel can be connected to? It is one of the prerequisites for hand-off configuration:

    https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#prerequisites

     

    If you have that application id you should be able to connect via the steps below:

    https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#connect-omnichannel-to-your-power-virtual-agents-bot

     

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