I'm sorry, I'm not sure how to help with that. Can you try rephrasing?

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Posted on 14 Apr 2025 07:27:06 by SA-11080525-0

Hi everyone,

We've developed a custom agent that works perfectly as a standalone application. When we chat with the agent directly, it responds as expected. However, when we add it to a Teams Channel or a chat with multiple participants, or when we use the @mention feature to call the agent, we get the following response: "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"

We've gone through all the Teams deployment documentation, but we're still encountering this issue. Has anyone else experienced this problem? Any advice or documentation you could share would be greatly appreciated. Thanks in advance!

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w.p 4,373 on 19 Apr 2025 at 16:33:17

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I'm sorry, I'm not sure how to help with that. Can you try rephrasing?

@SA-11080525-0

Try republishing the agent.

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Romain The Low-Code... 124 on 19 Apr 2025 at 15:49:58

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I'm sorry, I'm not sure how to help with that. Can you try rephrasing?

Already was confront to this problem.

Reading you'r message i assumed you configured the authentification and assumed the user have the rights to read the source ?

if's not a right problem. It's often a deeper problem, 6 month ago i add one package with the same problem : i had to way to correct

- making a new agent because the old one is corrupt

- opening a ticket to MS support team for help because the problem could be probably out of my hand

Both solution succed.

Don't be afraid to start a new one agent, you could copy and past topics from "code mode" in copilot studio