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Power Platform Community / Forums / Power Automate / The approval requestor...
Power Automate
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The approval requestor must be a single, valid user account within your organization

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Posted on by 5

Hi there,

 

I have a flow that creates an approval when someone schedules a meeting in a resource room. But sometimes it fails because the requestor is not a single user account. It is possible to config for shared mailboxes too?

 

"error": {
    "code": "InvalidApprovalRequestor",
    "message": "The approval requestor must be a single, valid user account within your organization."
 
Thank you,
Screenshot 2024-04-09 144356.png
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  • Verified answer
    ScottShearer Profile Picture
    25,290 Most Valuable Professional on at

    @xpand-it 

    As the error indicates, the approver must be a single user account and there is no way around this.

    You might add some logic to your Flow that looks for when the approver is not a single user account and take some type of action.

     

  • Perumal Profile Picture
    604 on at

    Configuring shared mailboxes for the Approvals action is not achievable, You can consider using the 'Send email with options' action, where you can configure settings for shared mailboxes.

    Perumal_0-1712673109560.jpeg

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