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Power Platform Community / Forums / Power Automate / when a new email arriv...
Power Automate
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when a new email arrives in a shared mailbox not working after I set the filter condition

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Posted on by amyhsieh11 45

Hi,

 

I tried to build a automation trigger by a new email arrives in a shared mailbox.

but it cannot work after I set the filter condition: subject contains the key word "SOA"

is there anyone can tell me how to build it?

should I ask our administrator to setting something to let automation or let specific user can access the shared mailbox?

 

what I have done:

1. choose the connection which has the permission to access the shared mailbox

2. delete the filter condition and test the automation → it works

amyhsieh11_1-1619692659301.png 

3. set the filter condition and save & test → no matter how many emails I sent to shared mailbox, the automation didn't be triggered.

amyhsieh11_2-1619692705102.png

 

 

 

Categories:
Building flows
I have the same question (0)
  • fchopo Profile Picture
    fchopo 8,003 Moderator on at

    Hi @amyhsieh11 

    Could you try with another word (longer than SOA)?

    Regards,

    Ferran

  • amyhsieh11 Profile Picture
    amyhsieh11 45 on at

    Hi @fchopo 

    I tried with another word longer than SOA, but it still not working...

    amyhsieh11_0-1620108631146.png

     

  • Verified answer
    VictorIvanidze Profile Picture
    VictorIvanidze 13,073 on at

    Hi @amyhsieh11, just do not use a trigger condition in the trigger.  Filter the messages later.

  • amyhsieh11 Profile Picture
    amyhsieh11 45 on at

    Hi @VictorIvanidze 

     

    I follow your suggestion to revise the automate but it seems still not working...
    (I tried to send an email to shared mailbox, but the automate still not be triggered, and timeout in the end...)

    amyhsieh11_0-1620126479490.png

     

    and one more thing, I found that there will be around 5 minutes lag between 'receive an email' and 'start the automate.

    do you know why does this lag happen?

     

    we received an email from our vendor at 4:52 pm

    amyhsieh11_2-1620127386392.png

    but I checked the log, it seems that the automated be triggered at 4:56 pm.
    we have processed that email once we received it and move it to another folder at 4:53 pm, therefore the automate cannot found the email then failed.

    amyhsieh11_1-1620127326701.png

     

     

     

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