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Sub folder trigger when an email arrives in a shared mailbox

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Posted on by perksyaus

Hi,

I have this trigger working when the mail arrives in the inbox of a shared mailbox - but we want to initiate it with a mail moving to a subfolder so we can have more discretion on the mails themselves - but I am trying to understand how using another folder works in this trigger as not all emails get the flow to run. The scenario we want to achieve is that at times during the day emails coming into the inbox would be moved to a sub folder that would then kick this flow off.

Denise

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v-jefferni on at

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Hi @perksyaus ,

Trigger "When a new email arrives in a shared mailbox (V2)" will be fired when Emails go into the specified folder, no matter they are new Emails coming in directly or moved in by users.

Best regards,

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VictorIvanidze 13,073 on at

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Hi @perksyaus, as "When a new email arrives in a shared mailbox (V2)" trigger is a scheduled one, don't use it at all. Create a scheduled flow where you get get emails from different folders.

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perksyaus 62 on at

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Hi Jeff,

Thats not entirely true - I currently have a flow set up to move automatically from the invoice to a sub folder - then a separate test flow to run when something comes into that subfolder and it sends me a mail - this is working - but when I move and older mail into that subfolder it does not trigger.
The behavior I want to capture is that the team will identify what mails they want to use and they will move these into the subfolder and this should trigger the action - but the trigger has something to do with the timestamp and that is what I am not understanding.
Denise

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perksyaus 62 on at

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A schedule brings other complications to the table and the team would have to adjust their process - I want to explore the subfolder option as it would work perfectly - just that it doesn't 🙂

Denise

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perksyaus 62 on at

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Hi,

So I wanted to add something to this before I close it so if others are trying to get this to work they understand what its doing.
The trigger for the subfolder does work - but only if the email you are moving is the latest in the folder - you try and move a mail that is a day old and it wont trigger. This isn't going to work for us because it relies on the people maintaining the mailbox to move mails in order. I will go back to the schedule solution and clear the mailbox out at the end.
Thanks for reading
Denise

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