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Mail formatting

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Posted on by AndyinWales

Hello

I've built a powerapp and powerautomate to log feedback, update a sharepoint list, run a text approval then send an email.

All working fine, except the final email has no formatting in it.

When the Start-and-wait-for-text-approval runs the text is updated to the sharepoint list with formatting, but using either the approved text from the start and wait, or the text from the list does not give any formatting just a single block.

Any advice appreciated!

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David_MA 12,982 Super User 2025 Season 2 on at

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Can you show how you have the e-mail action configured and examples of what you are referring to?

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AndyinWales 20 on at

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Hello

So I've created the email as follows:
Start and wait for approval of text, using basic markup (double space for line break etc.)
There are two fields merging from the SharePoint list, and the sender name
In the approval notification the formatting is as intended e.g.
Dear [Name] (paragraph break),

Text block 1 (paragraph break)

[Merge field from sharepoint 1] (paragraph break).

[Merge field from sharepoint 2] (paragraph break).

Text block 2 (paragraph break).

All the best (paragraph break),

[Staffer name].

after the approval is approved the text comes out as
Dear [Name], Text block 1. [Merge field from sharepoint 1]. [Merge field from sharepoint 2]. Text block 2. All the best, [Staffer name].

I've tried it using both the "Approved Text" output from the approval, and from creating the text in the Sharepoint list and and using that field in the email but comes out the same.

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David_MA 12,982 Super User 2025 Season 2 on at

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What I meant was can you take screen shots of how you configured your workflow and the actions you are referring to. Even with the expanded explanation, I am still not understanding the issue. As they say, a picture is worth a thousand words, so once I can see what you have done, I am sure it will become clearer.

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AndyinWales 20 on at

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Sure here you go

Doc1.pdf

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David_MA 12,982 Super User 2025 Season 2 on at

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Based on your PDF, your flow is not using an e-mail, but an approvals action, which indeed uses markdown for the formatting and happens to send an e-mail. From your pdf I cannot tell what you are having trouble formatting. But this is an example of using Markdown in approval action:

The double-line breaks create paragraphs, the items that begin with 1., 2., 3. will be an ordered list, the text [Process Help] is the display name of a link with the URL in the parentheses. Text that **begins ends** two asterisks will be bolded. For paragraphs, you may need to add two spaces at the end of the paragraph before you enter the line breaks. I've seen it work sometimes one way and the other.

This is the result:

This is what is supported: Use Markdown language to format Power Automate approvals - Power Automate | Microsoft Learn. It is a lot more restricted than using HTML.

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AndyinWales 20 on at

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Thank you - so the markup is working for the approval but when I try to use the approved text from teh approval to create an email the formatting is lost?

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