Using "Send Mail" but the mail goes to junk mail

(1) Share

Report

Posted on by Community Power Pla...

Hello,

When I send an email to an email address external to my company the person receives the email in their junk mail.

I use the actions "Send mail v2" of Outlook Office to do that.

How can i fix this ?

Thank you.

Bye

Categories:

General topics

I have the same question (0)

All responses (9)

Answers (0)

Community Power Pla... on at

Like (0)

Report

I don't think the issue is flow - suspect the recipients would have to add microsoft@powerapps.com in the email filters to categorise the email as not junk - dependant on their email client.

Stan

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Hi, thank you for your answer,

I tried to send an mail to my personnal email and i also verify the email filters of this email but it's doesn't work.

Please, i need help .
Thank you.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

UP
Please

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

I still think the problem is at users end.

add email to safe senders or add a rule?

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

I tried to send an mail with my flow to multiple personn external of my entreprise but they still receive this in the junk mail.

Sorry i don't understand your question

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

@Anonymous ,

try to do the following
1) send a test mail manually with the same From: address as you are using in the flow
2) if the mailfrom 1) is delivered as it should then on the recipient's side compare the email you have sent manually with the email you have sent from the flow

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

I manually sent to an outlook address then a hotmail address, both emails were received as spam.

I tried manually then with my feed to send a mail with a gmail box and I had no problem.

I don't understand.

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

>I manually sent to an outlook address then a hotmail address, both emails were received as spam.

So it looks like the problem is not with your flow but rather with your send address, correct?

Was this reply helpful? Yes No
Community Power Pla... on at

Like (1)

Report

Yes, probably.

Was this reply helpful? Yes No