Service Desk Example

(0) Share

Report

Posted on by Sajarac

3,284

Hi there,

Quick question?

If I want to ADD a new item to be displayed in the ticketType as follow:

All tickets
New tickets
Tickets in progress
Tickets on hold "To be replace with Tickets PAst Due"
Tickets closed
Tickets older than 3 days
Tickets opened today
Tickets closed today

Tickets Past Due

I have modified the following:

If(ThisItem.TicketTypes="All tickets",UpdateContext({type:"All"}),If(ThisItem.TicketTypes="New tickets",UpdateContext({type:"New"}),If(ThisItem.TicketTypes="Tickets in progress",UpdateContext({type:"In progress"}),If(ThisItem.TicketTypes="Tickets closed",UpdateContext({type:"Closed"}),If(ThisItem.TicketTypes="Tickets Past Due",UpdateContext({type:"Past Due"}))))));If(ThisItem.TicketTypes="Tickets older than 3 days",UpdateContext({datetype:Text(DateAdd(Today(), -3)),type:"Tickets older than 3 days"}),If(ThisItem.TicketTypes="Tickets closed today",UpdateContext({datetype:Text(Today()),type:"Tickets closed today"}),If(ThisItem.TicketTypes="Tickets opened today",UpdateContext({datetype:Text(Today()),type:"Tickets opened today"}))))

Biut I cannot get nothing not an empty box once is selected, it keeps the last selection saved.

What I have missing?

Categories:

Building Power Apps

I have the same question (0)

All responses (2)

Answers (0)

Sort by

v-yamao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi sajarac,

Have you replaced all the “Tickets on hold” with “Ticket Past Due” on the data source? And also please make sure you have replaced all the “On hold” with “Past Due” on the app, but not just modify it in the formula you mentioned.

To test this issue, I created an app based on the sample Service desk, then replace all the “Ticket on hold” with “Ticket Past Due” on both data source and app. It worked as expected.

Please try it again and feel free reply if you are still having this issue.

Best regards,
Mabel Mao

Was this reply helpful? Yes No
Sajarac 3,284 on at

Like (0)

Report
Copy link

Link copied!

Thank you very much for your reply, tyes I did, I have added in my data source "Tickest Past Due" and "Past Due" for the dropdown option, I can see both in my form, however when I select "Tickest Past Due" I cannot see nothing in the list, and also when I try to add the properties to change the color all of then goes to black for the fill property.

Was this reply helpful? Yes No