Power Platform Community Forum Thread Details

I have set up a flow that consists of the following:

MS Forms response is submitted
Get response details
Parallel connection to capture the info from the form and throw it and it's attachment into a SharePoint list
1. The other connector is the Send an email (V2) which is set up to send an email to a mailbox we have created which is used in an Exchange Connector in our Service Manager ticketing system. We have an almost identical connector set up that works fine, but it's using a different workflow application (Nintex).

When originally testing the workflow, I didn't add anything to the From (Send as) field and all of the requests in Service Manager were coming in as me. So I updated it to a mailbox I have send on behalf rights with, that I use in other workflows (and works just fine) and it's still not working.

The flow tests successfully but the ticket never shows in Service Manager. I'm asking my SysAdmin to check to see if there's anything getting held up but other than that, I can't think of what could be the problem.

Why does it work with NOTHING in the From field but does NOT work if I have a mailbox that I have send on behalf rights for?

Thanks in advance for your help!

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Using connectors