bot.UserDisplayName

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Posted on by johnbradbury

Good evening.

I'm fairly new to Virtual Agent so please be gentle.

I'm trying to make my bot a bit more personal by pulling in the users name. However using the available variable bot.UserDisplayName gives me the full display name, resulting in a message like below:

Hi Bradbury, John I’m xxx, the xxx virtual agent. What can I help you with today?

I just need the first name. Is there a way to do this?

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Jcook 7,781 Most Valuable Professional on at

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Hello @johnbradbury

Unfortunately for a greeting you can only use the bot.UserDisplayName.

Consider posting an idea in the ideas section for this feature:

Ideas - Power Platform Community (aka.ms)

However if you wanted to use their first name later on in the Chat, you can use Power Automate to get all user details by passing in the bot.UserDisplayName.

Check this post:

Re: Passing variables from PVA in Teams to Power A... - Power Platform Community (microsoft.com)

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Jcook 7,781 Most Valuable Professional on at

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Hi @johnbradbury

You can follow the same logic as my post in the link that I shared (Re: Passing variables from PVA in Teams to Power A... - Power Platform Community (microsoft.com))

Just add the Action inside the Greeting Topic, right under the Trigger phrases

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F_Quint 257 on at

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@johnbradbury
you can create an 'Action' (Flow), capturing bot.userID. then in your flow add an action called 'Get user profile' using the input from bot.UserID get the 'Given Name' to use in your bot.

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johnbradbury 55 on at

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Thank you all for replying, it's much appreciated.

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Sofiyan 171 on at

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@Jcook Very elegant solution...but...I'm getting an error and I'm believe it could be a result of Power Automate functionality changes. Could you suggest anything else to resolve this?

Error:

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Jcook 7,781 Most Valuable Professional on at

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Hi @Sofiyan

it looks like your passing in text instead of an expression in the Get User profile.

Another thing, what is the outputs of your search users.

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Sofiyan 171 on at

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thanks @Jcook and yes, you are right. Fixed the issue. This was my mistake. Apologies for the churn and thank you again.

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