Issue with Token Exchange Error: "Failed to Refresh Access Token"

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Posted on by Bambula

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Hello,

I’m facing an issue with token exchange that returns the following error:

Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and Office365 is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: aadcertificate. Correlation Id=27de8581-85ad-4be0-a69c-4cb3498f2bae, UTC TimeStamp=11/20/2024 9:57:07 AM, Error: Failed to acquire token from AAD: {"error":"invalid_grant","error_description":"AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2024-08-03T18:43:46.5799596Z and was inactive for 90.00:00:00. Trace ID: eee568c0-07e6-4d2b-9847-9352e7f20e00 Correlation ID: 3ed30090-1fde-43de-a6a6-24d45f386b18 Timestamp: 2024-11-20 09:57:07Z","error_codes":[700082],"timestamp":"2024-11-20 09:57:07Z","trace_id":"eee568c0-07e6-4d2b-9847-9352e7f20e00","correlation_id":"3ed30090-1fde-43de-a6a6-24d45f386b18","error_uri":"https://login.windows.net/error?code=700082"}]

I have already attempted the following:

Refreshed the connections
Created new connections

However, the issue persists.

Additionally, I’ve opened a support ticket with Microsoft, but I have been waiting for an answer for over two weeks without any progress. I would appreciate any help or advice on how to resolve this issue as soon as possible.

Thank you for your assistance.

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Building flows

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abm abm 32,858 Most Valuable Professional on at

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Hi

The error indicates you are to use the refresh token which is expired due to inactivity after 90 days.The expired refresh token can no longer be used. You need to reauthenticate and obtain a new token.

Which connection you getting this error from?

Thanks

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Bambula 169 on at

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Hi @abm abm,

Thank you for your response.

I’ve already tried reauthenticating and obtaining a new token, but the issue persists. Other flows using similar connections are working fine, so it seems to be specific to this case.

The error is occurring with the Outlook connector, although I have occasionally experienced similar issues with the SharePoint connector as well.

I would appreciate any further guidance on resolving this issue as it’s affecting a critical flow for our operations.

Looking forward to your assistance.

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abm abm 32,858 Most Valuable Professional on at

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Hi

I can't immediately think of any suggestions. Could raise a support ticket with Microsoft.

Thanks

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jefmeyer 166 on at

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We too are facing the same issue and have a ticket open with MSFT support. The product team identified the issue and reported that they've implemented a fix (https://admin.powerplatform.microsoft.com/knownissues/4455860), however we're still experience the issue.

Has anyone else found a resolution or received any other information from Microsoft?

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