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Power Platform Community / Forums / Power Automate / AI Model for Salesforc...
Power Automate
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AI Model for Salesforce cases

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Posted on by 36

Ideally i would like my flow to go:

  1. Triggered by a closed Salesforce case under x user/channel

  2. The case description and any attached email content (example attached) gets analysed by the "Create text using GPT as a prompt" model

  3. The "Create text using GPT as a prompt" model summarises the contents, outcome, steps taken etc etc I have attached my current draft flow below and curious if anyone has thoughts on it working etc or has a better solution.

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