Power Platform Community Forum Thread Details

Hi All,

We got a robot that sorts out a thousand emails a day via PAD (it does quiet some other steps with the mail afterwards) However, sometimes when trying to save an email, using the following activity:"Save Outlook email Messages", We receive a pop-up which says the following: Outlook failed to complete the save due to a file permission error.

However, I do have permission to the file and the location. I can manually save it. And if I run the bot again, it does save the mail. We also have tried to save the mail in different file types: .eml .msg .txt .html etc. etc. but the error still pops up, though sometimes a diffent error with different file type (when saving as a .eml or .msg it says we have a "Serious disk error"). Furthermore we also tried saving in different locations and it also doesn't change anything. We tackle this problem now with an Auto-clicker but that means that we can't run this flow unattended. The pop-up seems to appear completely random, sometimes I can run hundreds of mails in a row without issues, sometimes the pop-up appears after only a few mails. Furthermore the mails where the pop-up happen, do not have any logic. As mentioned before if I run the robot again it does pick up the exact same mail it errored on earlier.

Does anyone have any suggestions how to solve this?

If not, does anyone have an idea how I can at least make it throw an error so I can continue the flow? Now the flow is stuck in processing the activity "Save oulook email messages" and doesn't continue and as far as I can see this activity does not have a time-out. If this is possible somehow I can atleast throw an exception and continue the flow (or restart).

thanks in advance!

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Power Automate Desktop