Power Platform Community Forum Thread Details

Hello community, I hope you're doing well. I’d like to ask for your guidance regarding a question I have.

I’m currently developing a Power Automate flow that needs to create a Live Journey (Real-Time Journey). These types of journeys belong to the Real-Time Journeys module of the Customer Insights - Journeys solution. However, after reviewing the official documentation, I haven’t found any specific information about how to create them through Power Automate.

During my search, I found this Microsoft article: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/customer-journey-workflow-definition

The article explains which Dataverse table to use, as well as the JSON required to create the components or actions of the Journey — for example, the segment or email template to be sent. However, it focuses on journeys from the Outbound Marketing module, so it doesn't apply to my case.
Does anyone know if there is specific documentation for creating Live Journeys through Power Automate?

For example: which Dataverse table should be used and what is the corresponding JSON structure to define the steps of these journeys?

I truly appreciate any support you can provide.

Categories:

General topics

Since you have not gotten a response, I would suggest that you start building your flow, and if you encounter specific issues, post a question specific to the issue you have. However, I don't think the workflows referenced in the link you provided are Power Automate workflows. Although, you may be asking how you can build the flows shown in the link but with Power Automate. I would start by researching to see if Power Automate has connectors for this. If not, the answer would be no. Since it looks like the Journeys feature of Dynamics 365 has its own workflow engine, it would seem unlikely.

While there is no inherent limitation on the types of questions you can seek assistance within the Community, in my experience, you're unlikely to get a response to your question when you ask for guidance on designing an entire process. While someone might eventually respond if you wait long enough, what you're asking for requires a lot of details that most people won't take the time to provide in these forums. This is especially true when they aren't sure if their suggestions will meet your needs.

Additionally, what you want to do, while probably feasible, most people are not going to take the time to build something based on your requirements, which is a significant effort. Unless someone is highly motivated, doing it solely for the satisfaction of getting a check box that says the question is answered won't be enough for most people if they're not getting paid.