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Power Automate - AI Builder
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Power Automate - AI prompt error

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Posted on 11 Oct 2024 08:47:44 by CU26070928-1 8
Hi,
 
I have a power automate calling gpt 4o. then i got this error
 
Could not load type 'Microsoft.Xrm.Kernel.Contracts.Internal.ICrmServiceCollectionFactory' from assembly 'Microsoft.Xrm.Kernel.Contracts.Internal, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.
 
Can someone help me on this?
 
Regards,
Ian
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AI Builder
  • AlexBelle256 Profile Picture
    AlexBelle256 18 on 14 Oct 2024 at 16:02:13
    Power Automate - AI prompt error
    I haven't seen any updates from Microsoft, but we've been able to start re-running failed flows this morning, so things may be working again! Not sure if it's a widespread fix just yet, but it may be worth checking your apps and automations!
  • BrandonRichter Profile Picture
    BrandonRichter 2 on 14 Oct 2024 at 15:11:08
    Power Automate - AI prompt error
    Hello, 
     
    Has this been corrected?  Our team was also experiencing this issue. 
     
    Thank you, 
    Brandon
  • jlalonde Profile Picture
    jlalonde 26 on 11 Oct 2024 at 19:14:13
    Power Automate - AI prompt error
    We are receiving this error across all of our Power Platform AI Builder models.......here are the symptoms we are experiencing:
    • Cloud Flow Error - "Action 'AI Reply' failed: Could not load type 'Microsoft.Xrm.Kernel.Contracts.Internal.ICrmServiceCollectionFactory' from assembly 'Microsoft.Xrm.Kernel.Contracts.Internal, Version=9.0.0.0''
    • AI Hub Quick Test - on any AI Builder model, running a quick test will produce the error "Couldn't quick test model....try again later".
    • Cloud Flow AI Builder Actions - AI Builder actions have disappeared as an action that can be added in a cloud flow.
    Sure hope this is truly resolved tomorrow.
  • JimmyO Profile Picture
    JimmyO 12 on 11 Oct 2024 at 19:08:14
    Power Automate - AI prompt error
    @Samiak any update on the status of this issue?  Also any reason this is not being reported in the Service Health Dashboard for us to track and recieve updates?  At this time Service Health shows healthy for PowerPlatform.  This issue is impacting some important business processes and it seems as though there is no way for us to stay updated on the status. 
     
     
  • CU11101728-0 Profile Picture
    CU11101728-0 6 on 11 Oct 2024 at 17:38:39
    Power Automate - AI prompt error
    @samiak - I receive a similar error with cloud flows too? Could you confirm this affects cloud flows and not just power automate desktop? 
     
    Error is :
    "Action 'AI Reply' failed: Could not load type 'Microsoft.Xrm.Kernel.Contracts.Internal.ICrmServiceCollectionFactory' from assembly 'Microsoft.Xrm.Kernel.Contracts.Internal, Version=9.0.0.0''
     
     
  • samiak Profile Picture
    samiak Moderator on 11 Oct 2024 at 16:04:52
    Power Automate - AI prompt error

    User Impact: Desktop flows may encounter failures when using the "Create text with GPT using a prompt" AI Builder action.

    Current Status: Our investigation has identified that a recent service deployment caused a misconfiguration in the infrastructure supporting AI Builder actions in desktop flows. We are currently working on a fix to roll back the changes from the deployment to resolve the issue. Once the fix has been validated, we will proceed with deploying it to your environment.

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    Perry H Profile Picture
    Perry H 14 on 11 Oct 2024 at 15:52:32
    Power Automate - AI prompt error
    Hey Yall! my SME let me know this is a known issue, it's pending a hot fix within 24 hours of this AM! 
  • JimmyO Profile Picture
    JimmyO 12 on 11 Oct 2024 at 15:21:19
    Power Automate - AI prompt error
    We are also experiencing this issue.  I logged a support case but have not yet heard anything back and there is nothing showing in the Service Health Dashboard as for the power platforms.  Glad it isn't just us but also concerning as we are about to expand a solution leveraging one of these prompts out to a large group on Monday.
  • Baudelaire Profile Picture
    Baudelaire 104 on 11 Oct 2024 at 15:08:47
    Power Automate - AI prompt error
    @CU26070928-1  -  I am still experiencing it as well.  Nothing at all was changed in the flow or the documents being processed.  It just started out of the blue this morning.  I have a department that is not at all happy with our "automation" causing them hours of manual intervention on a Friday.  Not sure what to do.  It will take months for Microsoft's outsourced tier 1 support to even grasp the issue, so I don't even want to raise a ticket.  I may have to push for a premier support ticket.  It's hard for me to get that done because of the expense and visibility up the management chain.
  • CU26070928-1 Profile Picture
    CU26070928-1 8 on 11 Oct 2024 at 13:06:47
    Power Automate - AI prompt error
    I'm still experiencing this error.
     

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