Power Platform Community Forum Thread Details

Hi,

We built a Power Automate Flow which sends Approval to users to get approval, expected to respond directly in email.

However, some recipients reported that on her Outlook received 2 types of email format as below.

Problems:

- Type 1: Some emails she can click Approve directly and outlook sent responses successfully. (see Attachment1-picture2)

- Type 2: The other approval emails are in different format and cannot click Approve directly. They redirect to Flow Portal - here user must login and approve on this page (see Attachment1-picture1).

Notice that, these emails have a caution/warning from Outlook (see Attachment2)

Our findings/actions:

- It seems the sender flow-noreply@microsoft.com is not trusted by Outlook which cause the Caution message in Attachemnt2, then the approval action/script is prevented, the email displays as a normal email and cannot click Approve directly (not Approval email format)

- [In Progress] We have IT Dept add 2 email accounts (maccount@microsoft.com, flow-noreply@microsoft.com) to Safe Senders list at tenant level.

Please help on this.

Thanks