Power Platform Community Forum Thread Details

Hello

There's an issue with my flow I can't seem to find a solution for and hoping someone here can help!

The trigger is when an email is received in a shared folder. The flow runs perfectly most times but when an email is received by multiple people using this same folder, and they arrive simultaneously, it sometimes creates a duplicate entry.

Looking at the run history it seems that by the time the flow has actually added the row in the table, the succeeding flow already checked for the ticket ID and returned a FALSE result.

The concurrency setting is set to 1, but the run history shows flows running at the same time

Not sure what I'm missing here, any help would be so appreciated!