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Triggering Chatbot when a new starter joins

Posted on by 2

Hi everyone, 

I'm trying to develop an onboarding chatbot for my organisation. Ideally on the first time a user logs into teams, the chatbot will appear with a menu of some FAQs about the company etc. 

Would anyone know how to trigger a PVA bot in teams that starts a conversation if this is the first/second/third time a user logs into Teams? 

Can PVA even start the conversation first? I'm pretty new to PVA. 

Thanks in advance!

  • Verified answer
    SueB Profile Picture
    SueB on at
    Re: Triggering Chatbot when a new starter joins

    There is the Preview functionality to send a message from a bot in Teams. I mention it cautiously since it is still in pre-release and might change. Your admin would need to pre-pin and install the bot first.

    It starts out with a Power Automate flow that triggers when the new hire is added to a Team. Then the Post message in chat or channel Teams connector is used to send the initial message.

     

    Take a look at these links.

    Notify bot users in Power Virtual Agents for Teams with proactive messages and cards - Power Virtual Agents | Microsoft Docs

    Manage app setup policies in Microsoft Teams - Microsoft Teams | Microsoft Docs

     

    Here's the basic structure:

    Proactive Chat.jpg

     

    I hope this helps. 

     

    Thank you for using Microsoft Power Platform Communities!
    Sue
    Support Engineer
    Microsoft Power Platform


    If this post helps, then please consider accepting it as the solution to help other members find it more quickly! Have a great day!

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