Full question text not showing on PVA BOT

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Posted on by KKShan

Dear Friends ,

I am at beginner level working on PVA. I have a small doubt.

In Power Virtual Agent , my full question text is not visible fully. Though in canvas I gave my full question text.

Only limited char's alone showing while testing the BOT & even after publishing.

Is there any Char limitation? . or does this related to any settings issue?

Please help to give your inputs.

Regards,

Karthikeyan.S

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Answers (1)

fernandosilva 785 on at

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Re: Full question text not showing on PVA BOT

@KKShan ,

Just make sure you publish your bot.

Cheers,

Fernando
KKShan 10 on at

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Re: Full question text not showing on PVA BOT

Hi @fernandosilva ,

Thanks a lot for your inputs. I am clear now.
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fernandosilva 785 on at

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Re: Full question text not showing on PVA BOT

Hi @KKShan ,

If you don't use premium connectors, that's ok then. No further subscription is required.

Cheers
KKShan 10 on at

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Re: Full question text not showing on PVA BOT

Hi @fernandosilva ,

Yes. I have used the below CSS script from the link (https://docs.microsoft.com/en-us/power-virtual-agents/customize-default-canvas ) you have provided & tried. Is something wrong with the script?. You can see my BOT ID filled on the script. Any issues with below script?

--------------------------

<!DOCTYPE html>
<html>
<head>
<title>Contoso Sample Web Chat</title>

<style>
html, body {
height: 100%;
}
body {
margin: 0;
}
h1 {
font-size: 16px;
font-family: Segoe UI;
line-height: 20px;
color: whitesmoke;
display: table-cell;
padding: 13px 0px 0px 20px;
}
#heading {
background-color: black;
height: 50px;
}
.main {
margin: 18px;
border-radius: 4px;
}
div[role="form"]{
background-color: black;
}
#webchat {
position: fixed;
height: calc(100% - 50px);
width: 100%;
top: 50px;
overflow: hidden;
}
</style>
</head>
<body>
<div>
<div id="heading">

<h1>Contoso Bot Name</h1>
</div>
<div id="webchat" role="main"></div>
</div>
<script src="https://cdn.botframework.com/botframework-webchat/latest/webchat.js"></script>
<script>
const styleOptions = {
// Add styleOptions to customize Web Chat canvas
hideUploadButton: true
};
// Add your BOT ID below
var BOT_ID = "a03622b5-18c0-4ecb-8e59-fa0b28006d4e";
var theURL = "https://powerva.microsoft.com/api/botmanagement/v1/directline/directlinetoken?botId=" + BOT_ID;
fetch(theURL)
.then(response => response.json())
.then(conversationInfo => {
window.WebChat.renderWebChat(
{
directLine: window.WebChat.createDirectLine({
token: conversationInfo.token,
}),
styleOptions
},
document.getElementById('webchat')
);
})
.catch(err => console.error("An error occurred: " + err));
</script>
</body>
</html>
----------------------------------------------------------------

Regarding my 2nd question: FYI , i am not using any premium connectors.

So are you saying I need some subscription plan to see Power automate output as selectable / choice option in PVA?. Pls double confirm.
fernandosilva 785 on at

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Re: Full question text not showing on PVA BOT

HI @KKShan ,

Have you posted the bot id on this field:
var BOT_ID = "<ENTER YOUR BOT ID>";

If you are not using Premium connectors, that should be fine.
If yes, you need a proper "Subscription Plan" then..

Cheers,

Fernando
KKShan 10 on at

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Re: Full question text not showing on PVA BOT

Hi @fernandosilva ,

First of all , thanks for your reply. I am using PVA within MS teams app (as its free to use). I tried the steps you have provided. But it throws below error when i tried to open. So I guess the above CSS update can be performed only on website pages which requires premium. Am I correct?.

Also I have another question.
I am using Power Automate flow within PVA. The automate flow will filter excel file & gives the output as input to PVA. The automate output will be like list of questions. But its comes as plain text. So do you have any idea , how to can convert those output questions as selectable choice in PVA (like how we used to select questions in hardcoded method).

Is that something we can do in Power Automate?. Or do I need to do something in PVA?. Pls give me the steps to achieve (if any)
fernandosilva 785 on at

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Re: Full question text not showing on PVA BOT

Hi @KKShan ,

If you use the canvas template like this one: https://docs.microsoft.com/en-us/power-virtual-agents/customize-default-canvas you can also create your own css overwriting the canvas csss provided.

In this case, you can overwrite the default css with the one below, the options will appear os a vertical list an not horizontal. Also, the text will wrap to another line when the question is larger than the space.

.react-film__filmstrip__list { display: block!important; word-wrap: break-word!important; }

To center the content of the options, use this css to overwrite the default one:

.webchat--css-bpaer-1p6cdge.webchat__suggested-action { -webkit-box-align: center; align-items: center; background-color: white; border-color: rgb(0, 99, 177); border-radius: 0px; border-style: solid; border-width: 2px; color: rgb(0, 99, 177); font-family: Calibri, "Helvetica Neue", Arial, "sans-serif"; font-size: inherit; height: 40px; -webkit-box-pack: center; justify-content: center; max-width: 100%; outline: 0px; padding-left: 20px; padding-right: 20px; position: relative; white-space: nowrap; width: 100%; }

Change anything as you wish.

I hope it helps.

Kind regards,

Fernando