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Bookings connector - not retrieving "custom questions and answers"

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Posted on by ChadVKealey

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Using the (Preview) Bookings connector, it appears that while there is a dynamic content entry/item for "All the custom questions and answers" for an appointment (shown below), this field is always blank. It would be useful if that were populated or a separate "get appointment details" action were introduced to retrieve these custom values.

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Community Power Pla... Microsoft Employee on at

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Wholeheartedly endorse this. I'm trying to use Bookings in a workflow and the custom answer responses are always blank, so it's completely curtailing the use of Bookings in general. I'm going to have to build something far more complicated in PowerApps to make up for it, and my client doesn't have that kind of budget.

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dagspot 31 on at

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any pending news on an update to the bookings connectors and seems doesnt work in various forms for lots of us and is frustrating

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kathyboots 44 on at

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I have an open ticket with Microsoft and they said they have an internal investigation. Won't hear back till after the Thanksgiving holiday though (after 11/28/22). I have back-up plans and have communicated internally with the company I work for that this might just not be an option because I am really not enthused about doing another jerry rigged solution through Microsoft Graphs.

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tretuif 2 on at

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thanksgiving holiday has long passed. Any newds from MS on that one?

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kathyboots 44 on at

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Received an answer that I was pretty unhappy about from the MS product team:
"Our product group stated that 1:n setting will work but a 1:1 setting will not work at this time due to a known bug that is currently in the pipeline."

In short - the only type of appointment where custom questions can be imported through Power Automate is for 1:n appointments. This absolutely will not work for us. I've asked when they will slate the fix implementation for 1:1, they said they don't have any actual answers.

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ChadVKealey 1,393 on at

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That's bizarre, but gives me some hope that "group bookings" (assuming that's the "1:n" setting to which they refer?) actually work now? When that was first introduced, they were buggy to the point of being completely useless.

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kathyboots 44 on at

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I assume so but I've never tested it because for my purposes - we do not use 1:n for any purpose and need the 1:1 to work. Keep us posted!

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JCarver 2 on at

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You can retrieve the custom answers for both 1:N and 1:1, they're right there in the trigger output.

The answers for 1:1 can be found in the CustomQuestionAnswers array.
triggerOutputs()?['body/CustomQuestionAnswers'][0]?['Answer'] would retrieve the answer to the first question, [1] gets the second and so on.

For 1:N answers you need to use an Apply to each loop using the Customers array. Use the following expression to get the first answer for that customer, update [1] for the second and so on.
item()?['Answers'][0]['Answer']))

That said, I found this post because I'm now having an issue where the Booking amended trigger is not firing when these answers are updated which is driving me nuts!

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