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Power Platform Community / Forums / Power Automate / Power Automate Licensi...
Power Automate
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Power Automate Licensing Error

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Posted on by ShaishavM 13

Hi,

 

We have been receiving "You need a different Power Automate plan to use unattended flows." since last few hours. 

We do have Power Automate Attended RPA license as well as Unattended Add-on assign to the environment.

 

I am trying to issue a support ticket, however, its not working. Virtual Chat box won't allow me to type message. 

 

Can anyone guide me on how do we reach them?

Appreciate your reply.

 

Regards,

SM

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I have the same question (0)
  • MarconettiMarco Profile Picture
    MarconettiMarco 3,812 Super User 2024 Season 1 on at

    Hello @shaimerc ,

    you should open a support request from Power Platform Admin Center (https://admin.powerplatform.microsoft.com/support) with the following values:

     

    MarconettiMarco_1-1655876705512.png

    In the next page, I'll have to specify the Support plan and the error details.

     

    If I have answered your question, please mark your post as Solved.
    If you like my response, please give it a Thumbs Up.

     

    BR,

    Marco

     

  • ShaishavM Profile Picture
    ShaishavM 13 on at

    Thanks @MarconettiMarco I tried this, but the resulting box doesn't allow me to type any message.

  • MarconettiMarco Profile Picture
    MarconettiMarco 3,812 Super User 2024 Season 1 on at

    Hi @shaimerc 

    please share the message error or the screenshot.

     

    BR,
    Marco

  • ShaishavM Profile Picture
    ShaishavM 13 on at

    Hi all, thanks for your reply.

    I figured that the flow owner was different from the user account actually running the flow.

    License was applied to "User Account" running the flow, it required us to assign license to the Owner. 

    Managed to create a new copy of flow for the licensed users and now all ok.

     

    Hope the documentation was a bit clearer.

     

    Regards,

    SM

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