Adaptive Card in IOS Outlook dont display

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Posted on by PhilJohnno

Everything works in desktop outlook and owa, except ios outlook is not rendering the adaptive card.

Message: "This Message Has No Content".

OWA and Desktop Outlook all work fine. Any suggestions for IOS Outlook App?

Viewing the source of the email, I can see the details of the adaptive card. Can anyone suggest where I should be looking for this issue? Interestingly though if i copy the exact same JSON into "amdesigner.azurewebsites.net" and do a test. It will then work on my mobile outlook. Looking at the source, the only one difference I see is that "azurewebsites" inserts an additional element: "@context": "schema.org/extensions",

thanks in advance..

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Clawz 12 on at

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Having the same issue. Adaptive Card works fine on Windows/macOS/Android Outlook. Just doesn't work for iOS Outlook

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Jaimin1502 2 on at

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Some time ago, I used an Adaptive Card in a C# .NET API. It was working fine on both Android and iOS. However, I'm currently facing an issue with the iOS Outlook app, where the Adaptive Card is not displaying.

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PhilJohnno 2 on at

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Note: mine coincidentally started working after I sent an email to the following onboardoam@microsoft.com
I found a note on redit suggesting all connections need to be vetted (approved) by msoft. So I sent an email, got a cryptic response for a support engineer, and it started to work. It does make me nervous that we don't control our own destiny and rely on a friendly support engineer to activate our connections. This would mean they can be unactivated too. Anyways.. I'm not sure adaptive cards are really prime time ready as support seems limited and the tech is overall a little fuzzy.

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Clawz 12 on at

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Just tested a solution that I got from Microsoft today. Add <p></p> within the HTML body.

Adaptive v1.6 shows correctly with iOS Outlook, but doesn't support Action.Http
v1.4, same result as v1.6, doesn't show the Action.Http button
v1.3, email show as blank
v1.0, works as expected. Action.Http button appears and works with all platform, Android/PC/macOS/iOS

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rehanmemon on at

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Check out this blog
Troubleshooting Adaptive Rendering Issues in iOS Devices

If this answered your question, please click "Accept Solution". If this helped, please Thumbs Up.

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