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Power Platform Community / Forums / Power Apps / Microsoft authenticato...
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Microsoft authenticator login problem

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Posted on by 457

Hi friends,

I am trying to login Microsoft authentication app, but it asks approve sing in request (open your Microsoft authenticator app and approve the request to sing in) but it is not possible I am logging in Microsoft authenticator in mobile. How to resolve the problem

 

Thaks in advance

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  • v-jefferni Profile Picture
    Microsoft Employee on at

    Hi @Gelos ,

     

    Here is a thread about the same situation from yours, please check the answer:

    Authentication app need the Authentication app to sign in? - Microsoft Community

     

    Suggestion:

    Regarding to Error message, organization has turned on two-factor verification for account sign-in it can be requires different ways for example, username, password, and mobile device or phone.

    Note: this is extra verification because it's more secure than just a password.

    You can add new phone numbers, or update existing numbers, from the Additional security verification page.

    To change your phone numbers

    1.From the How would you like to respond? section of the Additional security verification page, update the phone number information for your Authentication phone (your primary mobile device) and your Office phone.

    2.Select the box next to the Alternate authentication phone option, and then type in a secondary phone number where you can receive text messages or phone calls if you can't access your primary device.

    3.Select Save.

    For disable multi-factor authentication here is reference article.

     

    Best regards,

  • Gelos Profile Picture
    457 on at

    I under but I am the admin I cannot remove or switch off MFA. Please help me.

  • Gelos Profile Picture
    457 on at

    Please help me I cannot login PowerApps account in Microsoft authenticator app. I cannot do anything please help me

  • v-jefferni Profile Picture
    Microsoft Employee on at

    Hi @Gelos ,

     

    Have you tried to change authentication phone number follow the steps in above reply?

     

    Best regards,

  • Gelos Profile Picture
    457 on at

    I cannot if I open the page, it asks to approve request in MicroSoft authenticator app.

  • Gelos Profile Picture
    457 on at

    If I click security info to update mobile number. It asks to approve permission in Microsoft authenticator app. Please help me what can I do.

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