Power Platform Community Forum Thread Details

Approval email approve/reject buttons in Outlook always redirecting to PowerAutomate instead of being actionable.

I've been trying to figure this out for a few days now and am at my wit's end. I'm attempting to create a basic approvals workflow which takes responses from a Microsoft Forms submission, gets response details from the form, and uses a switch case to send an approval via Outlook to the responder's supervisor. If approved, a Sharepoint list item is created.

Everything in my flow works great....until I get to the approval email. The approval email goes out to the appropriate approver and contains "Approve" and "Reject" buttons. However, when either button is clicked, the user is always redirected to the Approvals Center in Power Automate to confirm their selection and add comments. In fact, the approval email itself is lacking a space for approver comments which makes me believe the email is not actionable at all. This is happening with both desktop and OWA versions of Outlook.

I've attached my flow and the actionable message debugger results. I'm wondering if it's because I'm in a government environment or if there's permissions that need to be tweaked to get this to work. It gets the job done, but I would love for users to be able to interact with the email rather than always be redirected to Power Automate to complete the approval. Any ideas would be greatly appreciated!

In the attached flow, please ignore the "contains approve" condition. It's usually "equals approve" but was testing alternate variables hoping for a miracle)