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Power Platform Community / Forums / Copilot Studio / Old data remains after...
Copilot Studio
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Old data remains after conversation restart

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Posted on by 4

Hello everyone.

 

I was wondering if there is a way to restart a conversation and reset all of the user input without having to manually click the restart button. I've tried redirecting to the prebuilt Start Over button at the end after asking if the user would like to continue or not, but it doesn't work. The bot currently gets data from a Flow and then passes it to a dialog built using the Bot Framework Composer which handles the dynamic building of the multiple choice options based on the data from the Flow. The user selects what they want, and is given an arbitrary piece of data at the end. I want there to be a way for the user to select other options without manually restarting the chat bot. When I used the prebuilt Start Over function, it just prints the same pieces of data that the user selected before and no longer gives the multiple choice options from BFC. I also tried manually connecting the last node to the top of the topic but it doesn't work. For some reason the bot skips through the user input part and just prints out all the old data again. If I refresh the page everything works, but I am looking for a way to clear out the old data so I can redirect without needing to restart the whole bot.

 

Any suggestions will help.

 

Thanks!

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