Hi dear reader,
This time my quest is a little less complicated, just a challenge for you and for me.
My client wants to have new phonecall records disabled immediately after creation. That's the way they work: from an incident they open a phonecall quick create and save it. Manually closing it is just another action that they don't need. Not closing the phonecall would result in not being able to close the incident.
So, after creation, we need to disable the record. I can think of quite a few ways to do so, but which is the most charming one?
I'm curious for your answers.
Regards,
Jeroen

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