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One Form submission triggering Flow twice

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Posted on by Stubbs09X

Hi everyone,

I have a Flow which is triggered by a Form. The Form is embedded within a SharePoint page which is displayed as a tab in a team.

The Flow is a simple 'sign in', which populates a list with the name, email address, job title etc. of the person who completed it.

The issue I am experiencing is... whenever I submit the Form to trigger the Flow, the Flow runs twice (almost simultaneously) as if I had submitted the same Form twice (simultaneously or in quick succession).

You can see from the screenshot where the Flow has run twice, each time from a single Form submission.

Has anyone experienced a similar issue?

Thanks in advance for any support.

Screenshot 2021-02-24 at 09.31.57.png

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Using flows

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Javier Gallego Microsoft Employee on at

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Hi Stubbs09X

Could you please share a screenshot of your flow’s configuration?It seems an issue in the configuration of the flow.

Regards,

Javier

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Stubbs09X 25 on at

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Hi FCGALLEG,

Thanks for your reply, please see the screenshots. The switch cases are all identical and the error presents itself regardless of the case followed. There is a parallel action which is just a message to say 'sign-in successful'. The Flow is then terminated successfully.

I've recently has to 're-authenticate' my connections because my account in my client's tenant was inadvertently deactivated - could that have something to do with it? I'm trying to look at my Connections (under the Data menu) but it keeps timing out 🙄

1: Trigger
1 (trigger)
2: Case example
2 (case example)
3: Parallel branch and terminate
3 (parallel branch and terminate)

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Javier Gallego Microsoft Employee on at

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Stubbs09X

The flow is running twice, but it duplicate the process or are different process?

Thanks.

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Stubbs09X 25 on at

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Hi,

The flow runs twice after one Form submission. The flow runs are identical and (almost) simultaneous - so duplicate.

A bit more (probably not helpful) info: I can tell when both runs are simultaneous because my variable is in their to update (and not add) a list item if someone completes the Form with the same details (job title, in the case of my form). If the second of the identical Flow runs happens shortly after the first (and not at the same time), the variable kicks in and updates the item created a couple of seconds earlier. But more often the duplicate Flow run is simultaneous, meaning the variable doesn't pick up the duplicate entries and I get two of the same items in my list.

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kuzek 12 on at

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Hi @Stubbs09X , any luck with this issue? My team encountered similar problem where the flow triggered twice upon new response submitted in Microsoft Form. No duplicate result in Microsoft Form, just in Flow. Thanks!

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KingJ 8 on at

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When the Form is submitted it processes in our Flow 2x. However running a Test from the Flow results in only one submission.
Our flow takes the Form output and formats the responses into an email. We receive 2 emails when submitted from the Form currently. It should be (and previously was) only one email.

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stamperadam 35 on at

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Same issue here. My flow was only running once per form submission and is now running twice per submission. I have changed nothing in the flow. Has anyone had any luck correcting this issues?

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Community Power Pla... Microsoft Employee on at

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The very same issue here. Dont even know what to review...everything looks just ok.

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Community Power Pla... Microsoft Employee on at

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Hi all,
Somehow the issue is not happening again after I did:

- Turn off the flow
- Create a copy of the form
- Edit the flow to use the new form
- Turn on the flow
- Test the flow with the new form ID

After i repeated the steps to use the original form ID again the flow was working as expected (one run per form response)

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jimr1 15 on at

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Thanks for this suggestion.
We have 2 versions of the form: Test & Production, so that we can handle future updates to the flow and/or form.
Temporarily swapping the IDs in our production environment with the test version and then back appears to have addressed.

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