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Getting Selected User Account Does Not Exist in Tenant when trying to connect forms to my power automate flow

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Posted on by Community Power Pla... Microsoft Employee

I am attempting to connect Microsoft Forms to my Microsoft Power Automate flow and get the following error when I try to login:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '7ab7862c-4c57-491e-8a45-d52a7e023983' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

I am trying to login using chadwick@1stopbuysell.com. I have already tried using a different browser, clearing my cache and using incognito mode, all to no avail. Please help.

I have also attached a screenshot of the error below.

Screenshot 2022-08-02 111528.png

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Using flows

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Pstork1 69,110 Most Valuable Professional on at

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is the account you are using a Microsoft 365 Work or School Account? Or is it a regular personal Microsoft Account? To access the Microsoft Forms connector you will need a work or school account associated with the tenant where your Power Automate license is coming from. I suspect you are using Power Automate free rather than an Office license.

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Community Power Pla... Microsoft Employee on at

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Thank you for your response. My account is a paid Microsoft 365 Personal Account that I have gone into my Azure Portal and (I thought) verified that my account was correctly setup. Maybe the below screenshots can provide some more info.

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Pstork1 69,110 Most Valuable Professional on at

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The #EXT# in the user name in AD means that this is an External account and not a Work or School Account in this tenant. External users can't edit flows in a tenant. They can execute flows, but they can't create them.

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Community Power Pla... Microsoft Employee on at

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Thanks so much! After your first message I elected to use an alternative, organizational, account and this problem has been solved! Thanks again for all your help!

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2BAlive 2 on at

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I am getting this error trying to log in to Teams. I only have a personal account.

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Pstork1 69,110 Most Valuable Professional on at

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When you say personal account I assume you mean a Microsoft account. That won't work in Teams. You have to have a Work or School account in the tenant to access Teams as an internal user.

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SuryaTeja_Madda 4 on at

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I am using my school account but still facing the same issue.
Please help me to resolve this issue.

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Pstork1 69,110 Most Valuable Professional on at

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Talk to the Office 365 administrator at your school. They may be limiting your use of MS Forms in your environment.

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SuryaTeja_Madda 4 on at

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Thanks for the Response sir

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Simonl13 4 on at

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Good day
I have this issue - I have Microsoft 365 and personal account. I can use Microsoft forms well enough but am tryinh to link to Power Automate.

Why EXACTLY do I need to do to get it the link to work?

Thank you

Simon

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