Answered

Getting Selected User Account Does Not Exist in Tenant when trying to connect forms to my power automate flow

(0) Share

Report

Posted on by Community Power Pla...

I am attempting to connect Microsoft Forms to my Microsoft Power Automate flow and get the following error when I try to login:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '7ab7862c-4c57-491e-8a45-d52a7e023983' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

I am trying to login using chadwick@1stopbuysell.com. I have already tried using a different browser, clearing my cache and using incognito mode, all to no avail. Please help.

I have also attached a screenshot of the error below.

Screenshot 2022-08-02 111528.png

Categories:

Using flows

I have the same question (0)

All responses (13)

Answers (1)

Pstork1 68,717 Most Valuable Professional on at

Like (0)

Report

is the account you are using a Microsoft 365 Work or School Account? Or is it a regular personal Microsoft Account? To access the Microsoft Forms connector you will need a work or school account associated with the tenant where your Power Automate license is coming from. I suspect you are using Power Automate free rather than an Office license.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Thank you for your response. My account is a paid Microsoft 365 Personal Account that I have gone into my Azure Portal and (I thought) verified that my account was correctly setup. Maybe the below screenshots can provide some more info.

Was this reply helpful? Yes No
Verified answer

Pstork1 68,717 Most Valuable Professional on at

Like (1)

Report

The #EXT# in the user name in AD means that this is an External account and not a Work or School Account in this tenant. External users can't edit flows in a tenant. They can execute flows, but they can't create them.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Thanks so much! After your first message I elected to use an alternative, organizational, account and this problem has been solved! Thanks again for all your help!

Was this reply helpful? Yes No
2BAlive 2 on at

Like (0)

Report

I am getting this error trying to log in to Teams. I only have a personal account.

Was this reply helpful? Yes No
Pstork1 68,717 Most Valuable Professional on at

Like (0)

Report

When you say personal account I assume you mean a Microsoft account. That won't work in Teams. You have to have a Work or School account in the tenant to access Teams as an internal user.

Was this reply helpful? Yes No
SuryaTeja_Madda 4 on at

Like (0)

Report

I am using my school account but still facing the same issue.
Please help me to resolve this issue.

Was this reply helpful? Yes No
Pstork1 68,717 Most Valuable Professional on at

Like (0)

Report

Talk to the Office 365 administrator at your school. They may be limiting your use of MS Forms in your environment.

Was this reply helpful? Yes No
SuryaTeja_Madda 4 on at

Like (0)

Report

Thanks for the Response sir

Was this reply helpful? Yes No
Simonl13 4 on at

Like (0)

Report

Good day
I have this issue - I have Microsoft 365 and personal account. I can use Microsoft forms well enough but am tryinh to link to Power Automate.

Why EXACTLY do I need to do to get it the link to work?

Thank you

Simon

Was this reply helpful? Yes No