Hey there,
I am creating a small bot for Teams where a user can enter a ticket number and the bot will return the status, last modified date and last comment.
In Teams seeing this needs to be connected to a channel, is everyone who goes to the channel going to be able to see everyone elses chat requests to the bot, more importantly will they see the replies..i.e. comments back in tickets.
This is a show stopper when it comes to HR tickets or tickets in our system from supervisors and the like.
I am just unclear about how this looks in Teams when it is published, currently it is all in testing.
Thank you.