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Power Platform Community / Forums / Power Automate / Update Item Action Fai...
Power Automate
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Update Item Action Failing: Status: 400, Message: Exception from HRESULT: 0x80131904

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Posted on by Microsoft Employee

I have a Production Power Automate workflow that has been running successfully since August 2023.

There have been no recent changes to the flow or the associated SharePoint list.

 

Suddenly on the morning of Oct 18, 2023 (9:02 AM Arizona time) I begin seeing workflow runs Fail.

 

tpettiohn_0-1697658049062.png

 

 

I investigate and find that they are all failing at the same SharePoint Update Item action.

 

tpettiohn_1-1697658049068.png

 

 

This Update Item action has worked successfully since the workflow went live in August.

 

As a test, I remove the action and re-submit the item.

 

This time it fails at the next Update Item action it encounters.  An update action that has always worked previously.

 

tpettiohn_2-1697658049071.png

 

 

 

All of the failed workflows have the same (or similar) error message at the point of failure.

 

    Exception from HRESULT: 0x80131904

       clientRequestId: d15a1951-4a50-46a9-8f20-ffdd914e8075

       serviceRequestId: d15a1951-4a50-46a9-8f20-ffdd914e8075

 

{

  "status": 400,

  "message": "Exception from HRESULT: 0x80131904\r\nclientRequestId: d15a1951-4a50-46a9-8f20-ffdd914e8075\r\nserviceRequestId: d15a1951-4a50-46a9-8f20-ffdd914e8075"

}

Note:  Only the clientRequestId and serviceRequestIds were different between the error messages

 

 

The SharePoint Online list only has 163 items in it.

There have been no changes to any of the columns in the list.

Fields that are updated are the InstanceURL,  Status, WFState, TriggerWF, and Workflow History, etc., which are Single Line text or Multi Line text fields.

The workflow has previously been able to update the SharePoint list.

There are about 150 workflows running at the present time against items in the SPO list.

 

Does anyone have any idea what might be causing this issue?

 

 

Flow Run Failure 1.png
Flow Run Failure 2.png
Flow Run Failure 3 - 400 Error.png
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I have the same question (0)
  • David_MA Profile Picture
    13,458 Super User 2026 Season 1 on at

    This may or may not be related. In addition to Power Automate, we use Nintex Cloud workflows. I am currently experiencing issues with update item actions there and the workflows are failing. Nintex indicates that the cause is 'User access token redemption failed', which seems like could be a cause in Power Automate as well. You can read Nintex's comments on this at Nintex Services.

     

    However, if that is not the cause, I have a workaround for this, although I don't remember the actual error message I was getting for this. It usually occurs when someone has the item you want to update open in edit mode, which then prevents the workflow from updating the item.

     

    If you want to give this a try, I put the Update item action in a do until action. Before this action I create a Boolean named Updated with a default value of false. Below the Update action, you add a parallel branch to set the variable to true or false. Update one of the Set variable actions to only run if the Update item action fails. Then below it, add a delay so it doesn't try again immediately. I set the Delay to 10 minutes and that has been sufficient.

     

    A picture may make more sense:

    David_MA_0-1697659082086.png

     

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Thank you for your quick reply.  The fact that you had a similar issue with Nintex Workflow Cloud SharePoint Update Item actions is interesting.  I see that there is still an active issue reported by Nintex and that they think it is an MS issue.  I am continuing to investigate.  I have a copy of the flow in dev/test environment and will see if I have the same issue there.  I have also opened a support case with MS.  I will post resolution once I have one.

  • Jim Moncrieff Profile Picture
    11 on at

    We're also receiving this error starting this morning Oct 18, 2023 (PST). It's occurring with SharePoint list updates that are called by the flow. It's intermittent with some flows and hapening every time on a larger flow we use. We're preparing to submit to Microsoft Support and will circle back with what we learn. 

  • EO-23071856-0 Profile Picture
    on at

    We also started having this error today - 10/18/2023 - on an Update Item action in our power automate

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Update:  Still no reply from MS support.

    Not sure if this issue is related to the above, but it seems likely.

    I have another standalone workflow that updates SPO list items in the same list as above issue.

    The workflow populates a Word template and then converts the Word doc to a PDF, which is then added to a list item using the Power Automate SharePoint 'Add Attachment' action.  The flow was also working until 10/18.

    The Add Attachment action fails, but with a different error.  Status 502 Bad Gateway.

  • digitaldanlim26 Profile Picture
    43 on at

    We also started having this error this morning - 10/19/2023 - Update Item action Step

  • hulbertbn Profile Picture
    on at

    No response yet? I've started getting this problem on a Power Automate flow today.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    No reply from MS Support yet.

  • jakew2 Profile Picture
    3 on at

    I'm experiencing the same issue. Multiple working flows that since today, are failing on the Update Item action.

  • jaina Profile Picture
    517 on at

    I've encountered the same issue since yesterday October 18, 2023. Anyone who already resolved this??? 

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