Power Platform Community Forum Thread Details

Is anybody experiencing today a disconnection from SharePoint Knowledge Sources when using Generative Answers?

My copilot was working just fine yesterday and today could not retrieve anything coming from internal SharePoints.

I made API calls in the graph explorer and it does retrieve data from SharePoint

I tried with all authentication options and none of them worked.

Categories:

General topics

Hi RS-05081612-0,

Thanks for choosing Microsoft Community.

It sounds frustrating to have your Copilot suddenly stop retrieving data from SharePoint. I have just had a look at the screenshot -"No information was fond that could help answer that"

There could be several reasons for this issue:

Permissions: Ensure that the user accessing the Copilot has sufficient permissions on the SharePoint data source.

File Size: Check if the files you’re trying to access are larger than 3 MB, as generative answers can only use files under this size limit.

Configuration: Verify that the app registration and Copilot are correctly configured.

Content Moderation: Ensure that the content (that you are searching for) isn’t being blocked by content moderation.

Additionally, if you recently made any changes to your Copilot’s authentication settings, it might take a few hours for these changes to take effect. You can try typing “Start Over” in the chat to restart the Copilot conversation from the latest published state.

If none of these solutions work, it might be helpful to consult the troubleshooting guide for generative answers.

https://community.powerplatform.com/forums/thread/details/?threadid=31d181d0-ea1e-4dd8-8f66-5fd036c0ba71

Is there anything specific you’d like to dive deeper into?

If this fixes the issue, please mark as resolved to help others with find it.

Happy to help

Robu 1